New users not receiving confirmation email.

I’m having the same exact issue. I even turned on the logging and one issue that I see with the paypal issue is the following. You might have the same issue but can a support moderator confirm this and tell us how to change it?

array (
0 => ‘IPN received on: Tue May 20, 2014 12:49:53 am UTC’,
1 => ‘s2Member POST vars verified through a POST back to PayPal.’,
2 => ‘s2Member originating domain ( $_SERVER["HTTP_HOST"] ) validated.’,
3 => ‘Not processing. Duplicate IPN.’,
4 => ‘s2Member txn_type identified as ( web_accept|subscr_signup ).’,
5 => ‘Duplicate IPN. Already processed. This IPN will be ignored.’,

Why is it saying “Duplicate IPN” or “Not processing”? I think this is where we both are having the issue!

> they are not getting a confirmation email from our site. They are also not receiving their password.

Please try the tips here: https://www.s2member.com/kb/troubleshooting-email-delivery-problems/

If those don’t do it, try these too: https://www.s2member.com/kb/common-troubleshooting-tips/

Keep logging enabled too, please. Does the IPN entry for the transaction mention the Signup Confirmation Email having been sent? WP Admin -> s2Member -> Log Files

> Why is it saying “Duplicate IPN” or “Not processing”?

Sometimes s2Member gets the same notification twice, so the second one needs to be ignored.

Are you getting that with every transaction or just sometimes?

Hey Cristian, thanks for responding, I’m actually getting that with every single transaction. The email never goes out and I have to then manually create the user in WordPress and add them and contact them etc. even though they setup the Paypal payment and go through that.

Please let me know how to fix this!

Hey,

I am also having this issue, new users (manually created) or imported are not getting confirmation emails of their accounts.

I’ve confirmed email settings and also double checked to make sure I’m not having server issues.

> I’m actually getting that with every single transaction. The email never goes out and I have to then manually create the user in WordPress and add them and contact them etc. even though they setup the Paypal payment and go through that.

Okay. Did you answer/do what I said in my previous reply? If not, please do so and let me know the results. ??

> I am also having this issue, new users (manually created) or imported are not getting confirmation emails of their accounts.

When you import with s2Member Pro, no emails are sent to the users about it, you’ll have to email them separately.

If you create his account with WordPress, you need to check the “Send Password” checkbox to have WP send him the New User email.

I hope that helps. ??

Hi Christian,

Thank you for your response. So far I haven’t been able to find the source of the problem. Do you ever offer paid support? I think I will need assistance in finding what could be wrong. If not, perhaps you can recommend someone familiar troubleshooting with this plug-in?

Thank you!

Did you do all the things I suggested in my previous replies here?

No, we don’t give that service, but I can answer your questions.

To find someone, you could post the job in a freelancers site like oDesk, Freelancer or Rent-a-Coder.

Hi, I have the same issue here. I have tripple checked every setting. Go to through the S2member setup tutorial 3 times.
Tried all suggestions on https://www.s2member.com/kb/troubleshooting-email-delivery-problems/ and https://www.s2member.com/kb/common-troubleshooting-tips/

I did the mail check (Created a new user) this was registered in the logfile. When paying through paypal and landing back to the site there was no registration that the email was send or tried to send.

Also did the server check (Result all Green)

Because I have multiple sites using the same paypal account I can’t set IPN in the PayPal settings, but I did try it and when I had that set in paypal it worked. Turned IPN off in PayPal again and again I get the wait for email message.

I know it worked before because a few month back I tested S2Member on another demo site of mine and it worked. Now I can’t get it to work anymore.

Here is my log results. I hope somebody can help.

LOG ENTRY: Sat Dec 27th, 2014 @ precisely 10:03 pm UTC
PHP v5.4.25 :: WordPress v4.1 :: s2Member v141007
Memory 2.69 MB :: Real Memory 3.00 MB :: Peak Memory 2.87 MB :: Real Peak Memory 3.00 MB
demo.nextgenerationbizz.com/?s2member_paypal_return=1&s2member_paypal_return_tra=fnIyOlBZcHplakltd2RQaU40QWdjbWlldnoyMHdJYm9XRGFaOjlhMzZmNTgxZjcxNzYyN2ViZjcwODg4NTIyNzU3MTNifEX8dHLfiAW43tiwz%2daCCq0WUC2mRYm0HKJ0hjnTvP7N5nGLEjWksDgBHJA5mYX8JUhy8Gt00lPBzZvG2Q%2dIzr8YQ6a3hSztZIzjkrgjeQ0%5fqMq%5frYpqnzTr%2dSeYAMCAcx3uRAhYmWbv0A%2d6k%2dwbUVLXxXO4AgB8575unsylB4Y%2dWE7%2dBCKqb2SOz5LcXESd3F6vBlbiVnlTdDqO3InhlxysYfhiK35j1mq2d9VHot4h38CAY%5fGJekMdHt4RsSCxzkeLMuAptgRtrCtk2ieZEQT266P3f2O6HuFSN%5fTdsseeTAOIUN8BbTFHxTznQhzBB4aGrfDQA0ki9%2dHl7B7PIYoI1dn%5fOFVrI6%2dlggxzd4XapgfIzaBOPSUkOm4mYoVCPg
User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0
array (
  'subscr_gateway' => 'paypal',
  's2member_log' =>
  array (
    0 => 'No Return-Data. Customer MUST wait for Email Confirmation.',
    1 => 'Note. This can sometimes happen when/if you are offering an Initial/Trial Period. There are times when a Payment Gateway will NOT supply s2Member with any data immediately after checkout. When/if this happens, s2Member must process the transaction via IPN only (i.e. behind-the-scene), and the Customer must wait for Email Confirmation in these cases.',
    2 => 'array (
  \'s2member_paypal_return\' => \'1\',
  \'s2member_paypal_return_tra\' => \'fnIyOlBZcHplakltd2RQaU40QWdjbWlldnoyMHdJYm9XRGFaOjlhMzZmNTgxZjcxNzYyN2ViZjcwODg4NTIyNzU3MTNifEX8dHLfiAW43tiwz-aCCq0WUC2mRYm0HKJ0hjnTvP7N5nGLEjWksDgBHJA5mYX8JUhy8Gt00lPBzZvG2Q-Izr8YQ6a3hSztZIzjkrgjeQ0_qMq_rYpqnzTr-SeYAMCAcx3uRAhYmWbv0A-6k-wbUVLXxXO4AgB8575unsylB4Y-WE7-BCKqb2SOz5LcXESd3F6vBlbiVnlTdDqO3InhlxysYfhiK35j1mq2d9VHot4h38CAY_GJekMdHt4RsSCxzkeLMuAptgRtrCtk2ieZEQT266P3f2O6HuFSN_TdsseeTAOIUN8BbTFHxTznQhzBB4aGrfDQA0ki9-Hl7B7PIYoI1dn_OFVrI6-lggxzd4XapgfIzaBOPSUkOm4mYoVCPg\',
  \'mc_gross\' => \'0.01\',
  \'invoice\' => \'549f2c8407134~XX.XXX.XXX.XX\',
  \'protection_eligibility\' => \'Ineligible\',
  \'payer_id\' => \'XXXXX7FFW2PW\',
  \'tax\' => \'0.00\',
  \'payment_date\' => \'14:03:08 Dec 27, 2014 PST\',
  \'payment_status\' => \'Completed\',
  \'charset\' => \'utf-8\',
  \'first_name\' => \'Andrew\',
  \'option_selection1\' => \'XXXX.nextgenerationbizz.com\',
  \'option_selection2\' => \'XX.XXX.XXX.XX\',
  \'mc_fee\' => \'0.01\',
  \'notify_version\' => \'3.8\',
  \'custom\' => \'XXXX.nextgenerationbizz.com\',
  \'payer_status\' => \'verified\',
  \'business\' => \'[email protected]\',
  \'quantity\' => \'1\',
  \'payer_email\' => \'[email protected]\',
  \'verify_sign\' => \'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX\',
  \'option_name1\' => \'Originating Domain\',
  \'option_name2\' => \'Customer IP Address\',
  \'txn_id\' => \'XXXXXXXX9020717\',
  \'payment_type\' => \'instant\',
  \'payer_business_name\' => \'XXXXXXXXX\',
  \'last_name\' => \'XXXXXXX\',
  \'receiver_email\' => \'[email protected]\',
  \'payment_fee\' => \'0.01\',
  \'receiver_id\' => \'XXXXX45XXU\',
  \'txn_type\' => \'web_accept\',
  \'item_name\' => \'TEMA Student / description and pricing details here.\',
  \'mc_currency\' => \'USD\',
  \'item_number\' => \'1\',
  \'residence_country\' => \'NL\',
  \'handling_amount\' => \'0.00\',
  \'transaction_subject\' => \'XXXX.nextgenerationbizz.com\',
  \'payment_gross\' => \'0.01\',
  \'shipping\' => \'0.00\',
  \'auth\' => \'XXXXXXXXXXXXXXXXXXXXXXXXXIV2JdovAeKQU1bQcm0HR.N-wC4KIP4vkhRLg237ETWoMJN8uj5MDA\',
)',
    3 => 'Redirecting Customer to the Home Page (after asking Customer to check their email).',
  ),
  's2member_paypal_return_tra' => 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXIyNzU3MTNifEX8dHLfiAW43tiwz-aCCq0WUC2mRYm0HKJ0hjnTvP7N5nGLEjWksDgBHJA5mYX8JUhy8Gt00lPBzZvG2Q-Izr8YQ6a3hSztZIzjkrgjeQ0_qMq_rYpqnzTr-SeYAMCAcx3uRAhYmWbv0A-6k-wbUVLXxXO4AgB8575unsylB4Y-WE7-BCKqb2SOz5LcXESd3F6vBlbiVnlTdDqO3InhlxysYfhiK35j1mq2d9VHot4h38CAY_GJekMdHt4RsSCxzkeLMuAptgRtrCtk2ieZEQT266P3f2O6HuFSN_TdsseeTAOIUN8BbTFHxTznQhzBB4aGrfDQA0ki9-Hl7B7PIYoI1dn_OFVrI6-lggxzd4XapgfIzaBOPSUkOm4mYoVCPg',
)

Hi Andrew,

Not sure if this is the answer but I noticed in your log files you are running WP 4.1 and I think it got a little buggy with the version of S2Member you have shown in the log files.

S2Member just released version 15102 today (2015-01-02) and it is a long shot but worth mentioning it just in case.

Hope your fix is this simple.

– Steve D.

Andrew, I’ve got almost identical log as you, I tried everything as well, but the email just doesn’t get send.

Have you been able to fix it?

Thanks. (Updating didn’t work)

@janskapa,

Have you tried the troubleshooting tips Cristian linked to?

By the way, I’d recommend using the Email Log plugin now, rather than the WP Mail Log plugin referred to in one of the links, because the latter is a bit out of date now.

Yes, I tried all the aforementioned troubleshooting, even the new email logging plugin.

My log (the same as Andrew’s) doesn’t contain any IPN or “Email confirmation” info at all.

What is shown in Email Log’s logs?

I am having similar problems. No email message sent on level change. It worked until recently, then mysteriously quit.

I have been through all the troubleshooting steps. I’ve run s2 server scanner, including sending a test email.

I am running WP 4.1, s2 pro v150102.

The log file shows that s2 thinks it is sending the confirmation message:
7 => ‘Modification Confirmation Email sent to: testuser101@xxxxxx.’,

The plugin WP Mail Log shows no call to WP to send a confirmation message. The mail log plugin is logging all other messages sent by WP so it is working properly.

This is becoming an urgent problem.