new version broke my site

debug shows the following error:
PHP Fatal error: Cannot redeclare oceanwp_webfonts_enqueue() (previously declared in /home/vhosts/<site>/httpdocs/wordpress/wp-content/plugins/ocean-extra/includes/compatibility/ocean.php:94) in /home/vhosts/<site>/httpdocs/wordpress/wp-content/themes/oceanwp/inc/customizer/controls/typography/webfonts.php on line 128

Update the oceanwp theme and then you can activate this plugin again.

https://www.ads-software.com/support/article/faq-troubleshooting/ will help you if you can’t login into the admin panel to do the above first.

Me too – broke 2 of my sites

That link shows going into phpmyadmin. I don’t want to do that. Is there a way to deactivate ocean extra from cpanel? I changed the filename in wp-content/plugins by adding _test to the end, got into my admin area, updated the theme, theme reset the name. Then I updated ocean extra again and I’m good now.

Hello Everyone,

Thank you for reaching out to us, and very sorry for the inconvenience.

The issue has already been resolved, and we’ve released a new version of Ocean Extra 2.0.4: https://www.ads-software.com/plugins/ocean-extra.

If you’re unable to access your website backend, please make sure to update OceanWP theme either through FTP/sFTP or your hosting panel.

Download the latest versions for both from WordPress and update manually: https://www.ads-software.com/themes/oceanwp

If you are updating through your hosting panel and the hosting panel reports an error because it’s reading minified js files as file duplicates, please update using FTP/sFTP.

?If you have been using the option to Host Google Fonts Locally, please make sure to reenable settings if needed (uncheck then check again) via Customize > Typography > General.

Clear browser / website / cloud cache. In case you continue to experience problems ie Google fonts are not displayed when using this option or load from the Google site. Make sure to regenerate the files by clearing data via WP Dashboard, OceanWP > OceanWP Panel > Admin Settings.
?
Please recheck your issue and keep us posted,
Thank you.
Best Regards

thanks @kernix, that tip helped me get into the admin console.
From there I could get the site back online by updating the theme & plugin

Hi,

i done the same, site is live now, but now i m not able to do edit with elementor, White screen with elementor logo appears, nothing happens.

Hello @wandex,

I’m glad that you were able to resolve that.

Regarding the new issue , perhaps it’s a cache issue. However, for troubleshooting, please do the following steps and let me know the results:

1- Head over to WP Dashboard > Plugin.
2- Deactivate all plugins.
3- Then, first activate the Ocean Extra plugin.
4- Check your issue.
5- Then, activate your plugins one by one
6- After activation of any plugins, check your issue

Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

Best Regards

Thank you Kernix.

I fixed it as you wrote. The only difference was that I didn’t change the filename in wp-content/plugins by adding _test to the end but I added _test to Oecan plugin folder.

First off there is nothing special about “_test” – it could be anything to deactivate the plugin. Secondly, I never said to do that to the plugins folder but instead to the ocean extra plugin

I’m having the same issue. I tried the method of deactivating all plugins, purging cache and then reinstalling Ocean Extra 2.0.4 but it instantly crashes my site.

Hello @tomwphoto,

If you cannot access wp-admin, there are other ways to deactivate plugins: https://www.ads-software.com/support/article/faq-troubleshooting/.

Summary: you can using FTP and rename the current theme from root of the website / wp-content / theme / {{current theme name}} and deactivating any plugins with rename plugin folder(e.g, add -t) from root of the website / wp-content / plugins {{Plugin Name}}

To see the error on WordPress, you can check the super administrator email; Or turn on the WordPress debugger mode. To enable it, please follow the steps explained in this link: https://www.ads-software.com/support/article/debugging-in-wordpress/.

Then please share the error message here as a code.
We’ll find out what happened on your website with that error message(debug log).

After fixing the error, please tell us a little about the versions of plugins you use. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard.
You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

Note 1: you can ask your host provider to return the backup.

Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

Please keep us posted.

Best Regards