New version causes 500 error for wp-admin , reverted back

  • Resolved Chris

    (@cvalius)


    7 years ago

    Noticed the new plugin notification for Disqus 3.0.7

    Upon installing my wp-admin went to a 500 error and never worked again even after trying to increase memory over 512 with a php.ini file.

    Had to delete and revert back to 2.8.6 from an old backup.

    I’m using wordpress 4.9.4 with php version 5.3.10

    Please advise what happened in your code?

    • This topic was modified 7 years ago by Chris.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor ryanv12

    (@ryanv12)

    The minimum version of PHP tested is 5.6, so I’m assuming that’s the issue. Would you happen to have the logs of the error? If it’s something we can reasonably fix we will (at least we’ll try not to crash the entire admin).

    You’re free to stay on an older version of the plugin until your version of PHP is updated, which is tagged here: https://github.com/disqus/disqus-wordpress/releases/tag/2.86

    Plugin Contributor ryanv12

    (@ryanv12)

    To prevent the plugin from getting activated and breaking the site, I’ve added a check of the php version upon activation: https://github.com/disqus/disqus-wordpress-plugin/commit/91c72ef53b2369be8f9d5727fe9f11670ef3ef9e

    This should show up in the next released version (3.0.9)

    Thread Starter Chris

    (@cvalius)

    Hi Ryan,

    I’m stuck on the php version I’m using due to dependencies with a legacy forum software.

    I get the following response from php errors:

    [07-Feb-2018 23:46:40 UTC] PHP Parse error: syntax error, unexpected ‘[‘ in /home/gmgames/public_html/wp-content/plugins/disqus-comment-system/rest-api/class-disqus-rest-api.php on line 660

    Plugin Contributor ryanv12

    (@ryanv12)

    Do you happen to be using WordPress multi-site as well? That error looks similar to this one: https://www.ads-software.com/support/topic/latest-update-creates-error-in-multisite-install/

    Thread Starter Chris

    (@cvalius)

    No multi-site no.. hopefully if this syntax error gets solved there won’t be a need to limit php version.

    Thanks

    Jack Yan

    (@jack-yan)

    I have the same issue as of this morning. How can I revert back? I’ve lost my WordPress Dashboard and only see the error message Chris reported.

    I do have a back-up but it’s from 2014, so it won’t be too much use.

    Jack Yan

    (@jack-yan)

    It’s all good, I found them at:

    https://www.ads-software.com/plugins/disqus-comment-system/advanced/

    Jack Yan

    (@jack-yan)

    Interesting, I was happily on 3.0.7 this morning, then went to 3.0.9, which broke the Dashboard (that was when I came in here). Went back to 3.0.7, same error, although it was fine before. Like Chris, I had to go back to the v. 2s (2.87 in my case) to get the Dashboard back. ??

    Plugin Contributor ryanv12

    (@ryanv12)

    3.0.10 fixes the issue you saw with PHP 5.3, so try updating to that and let us know!

Viewing 9 replies - 1 through 9 (of 9 total)
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