New version of Responsive Menu plugin makes menu disappear

  • I updated the Responsive Menu to 4.0.0, and at the bottom it gives you the option: “Do you want to switch on new version?” When I clicked it my mobile menu (breakpoint 768px) disappears! My default WordPress Toolbar also disappears along with it!

    I checked the settings on my responsive menu, and I can’t see why it is disappearing. I used the Settings to rollback to the previous interface, but my plugin version is 4.0.0.

    Why is the menu disappearing using the new interface? Is it a setting on my end, or a plugin issue.

    I currently still have it rolled back so that I have a working menu.
    Please let me know if you would like me to put it in the broken situation for better analysis.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @o3internet,

    It is difficult to say why you are experiencing this issue at your end. It would be very helpful for us if you can share the issue at here https://responsive.menu/contact/ as well for further investigation.

    Kindly let us know.

    Regards,
    Kriti

    Thread Starter O3 Internet Consulting

    (@o3internet)

    Hi Kriti,

    I will go ahead and open an additional ticket there.

    Should I keep this ticket open in the meantime?

    Hi,

    You do not need to keep this ticket open. We will try to resolve your issue there as soon as possible.

    Kind regards,
    Kriti

    Thread Starter O3 Internet Consulting

    (@o3internet)

    I will go ahead and mark this ticket as resolved, and hope that we can solve this problem offline.

    Hi @o3internet,

    We haven’t received any support ticket from your side mentioning the above problem. Have you raised a ticket our our forum? If not please share it there as well.

    Regards,
    Kriti

    Hi,

    I think you have raised the ticket by the name Marissa. We will look into your issue and provide you with the required solution.

    Kriti

    The same thing happened to me also so it would be good to share the fix in this thread so others can fix themselves without having to keep opening support tickets.

    Same here, menu button disappears from the code in the new version.

    Thread Starter O3 Internet Consulting

    (@o3internet)

    Hi everyone,

    I worked directly with the plugin author, and they found the issue and resolved it, which I will repost below.

    I tried this solution on another affected website, and it worked perfectly, with the responsive menu showing up on the site and in the new menu builder preview!

    Also, if you want your wp admin bar to reappear (Responsive Menu 4.0 makes it hide by default), you will need to change that in:

    Responsive Menu | Settings | Advance | Adjust for WP Admin Bar | None

    Your website theme does not have <?php wp_body_open(); ?> tag after HTML body tag in header.php

    This tag is a new requirement by WordPress after version 5.2

    https://make.www.ads-software.com/themes/2019/03/29/addition-of-new-wp_body_open-hook/

    Our developer added <?php wp_body_open(); ?> into customer’s header.php file

    He then switched to version 4.0.0 on customer’s website and it is working now.

    Responsive Menu button is showing up in iPhone and iPad view.

    Note: They really do mean put this in right after the body tag, so that my resulting header.php had the following code:

    <body <?php body_class(); ?>>
<?php wp_body_open(); ?>

    Thank you very much Kriti and the Responsive Menu team!

Viewing 9 replies - 1 through 9 (of 9 total)
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