New version of UPC totally BREAKS Oxygen builder

Hi zeldin,

If it’s completely not loading, there must be some kind of error happening. Could you please enable the WordPress debug and debug log (https://www.ads-software.com/support/article/debugging-in-wordpress/) and then try to load the Oxygen builder again? Do any errors show on the screen? If so, please let me know exactly what they are. If not, then have a look in the debug log and paste here any relevant errors.

Thanks!

Thank you for responding. I’m trying to identify wp debug log entries related to this issue, from UPC and/or Oxygen.

I have a ‘Currency_Symbol_String‘ PHP notice from UPC, in two code lines, #127 and #132. See an example of each:

[09-Aug-2021 16:53:34 UTC] PHP Notice:  Undefined variable: Currency_Symbol_String in /home/my_dir/mysite.com/wp-content/plugins/ultimate-product-catalogue/Functions/Public_Functions.php on line 127

[09-Aug-2021 16:53:34 UTC] PHP Notice:  Undefined variable: Currency_Symbol_String in /home/my_dir/mysite.com/wp-content/plugins/ultimate-product-catalogue/Functions/Public_Functions.php on line 132

This PHP Notice has occured 41,700 times since 8/6/2021.

I will continue to report as I find more info, from either plugin.

• This reply was modified 3 years, 3 months ago by htz77.
• This reply was modified 3 years, 3 months ago by htz77. Reason: improve formatting

The file referenced in that notice is from the old version of the plugin (pre-5.0) and would have nothing to do with anything that isn’t working correctly for you in the new version. That file no longer exists in the new version. Did you revert back to the old version?

Yes, you’re right. Someone else on my team reverted the UPC plugin back to v4x, because v5x is not working on our site. I didn’t know that when I provided the error log info, sorry about that. To continue to debug/troubleshoot UPC v5x compatibility with Oxygen, I will need to setup a staging server. Then I’ll check the logs again. Thanks again for your continued assistance on this.

Hi again. I upgraded UPC to v5.0.20, and it still breaks Oxygen (v3.8.1), preventing the Oxygen builder from loading.. crashing instantly on a white screen, with no displayed errors.

The WP Debug Log shows only this, which doesn’t seem relevent, and also appears when UPC is off:
[26-Sep-2021 03:47:09 UTC] PHP Notice: Undefined variable: show_gradient in /home/wp_mysite/mysite.com/wp-content/plugins/oxygen/component-framework/toolbar/views/background.view.php on line 167

When UPC is DEactivated, Oxygen builder works normally. Again, UPC v4x did not break Oxygen. The conflict only comes in v5.

Note that NO other plugins are activated, and WP is 5.8.1 (latest). This is hosted on DreamHost (DreamPress).

I wonder if you have Oxygen, and have tested against it.

Hi zeldin,

Oxygen seems to be a pay-only product. We don’t pay to test compatibility. If they had a free version, I’d be happy to set it up and test for this issue. Our plugin is designed to work 100% with Gutenberg, so should work fine with third-party builders, providing they are not doing anything funny with the loop, content filtering, etc.

As it seems that your current error reporting/debugging isn’t producing any useful info, I would suggest that you enable error reporting to E_ALL level, display_errors and display_startup_errors. Then, make sure that the log file is writable by PHP. After all this, try using WP with Oxygen and our plugin. If it still doesn’t work or throw any notice/warning/error etc, then change the theme to something minimal or some of the WP’s default and test again. It should throw some error in some log. You can also check the Server error logs. (by server I mean Apache/nginx/IIS or similar).