Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    I hope you’re well. About the issue you mentioned, please send us the link to the page where we can see the issue to check what is happening.

    We’ll remain at your disposal.

    Thread Starter DeoThemes

    (@deothemes)

    Here, if you click on the product quick view (Eelvaade)

    https://bridenails.ee/

    Thanks.

    Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    Thanks for the link to the site. I checked your site, and in this case the issue seems related to the cache of your site.

    Please try cleaning both the cache of your site and browser, and then check if the issue is solved.

    We’ll remain at your disposal.

    Thread Starter DeoThemes

    (@deothemes)

    I tried clearing the cache and the issue is still there. I also tried to test it on another site and got the same issue, you can see it here – https://arendelle.deothemes.com/

    Plugin Support Pablo Pérez

    (@pperez001)

    Hi there,

    I checked your page and I could see that your website isn’t including the assets files of our plugin but loading them through autoptimize merging them with other plugin and theme CSS and JS as you can see in this screenshot. This may affect on our JS functionality and giving the wrong values to center the pop-up.

    I suggest to check in a staging site if disabling this cache plugin makes any change, in which case I suggest if you plugin offers the option to exclude our plugin files.

    Have a great day.

    pro-tip; you can generally disable Autoptimize on a per-request basis by adding ?ao_noptirocket=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

    Plugin Support Vanesa

    (@vanesarodriguez)

    Thanks for the tip!

    We are here if you need more help @deothemes .

    Thread Starter DeoThemes

    (@deothemes)

    I disabled Autoptimize and the issue is still here.

    Plugin Support Vanesa

    (@vanesarodriguez)

    Please, try adding the following CSS in Appearance -> Customize -> Additional CSS:

    .yith-wcqv-main {
    margin-top: -30%;
    }

    Let us know if this made the trick.

Viewing 9 replies - 1 through 9 (of 9 total)
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