New website installation

Thanks for your advice

Performed following steps

On cPanel
File Manager
create folder – public_html/asia.tours-video.com

Again on cPanel
WordPress Manager by Softaculous
-> Install
select Quick Install
-> Install

Installation went through

But on cPanel -> File Manager
public_html/asia.tours-video.com folder is empty

It is installed on public_html
wp-admin
wp-content
wp-include

Please advise. Thanks

• This reply was modified 1 year, 4 months ago by satimis.

Hi all,

Problem solved by HostGator Support. I’m subscribing Share-Hosting on HostGator.

Before HostGator changes a new cPanel, several days ago. It was very simple to install/create a new WP website. Just click -> WordPress Manager by Softaculous -> Install, selecting the new website URL, say aaa.domain.com. Done

The website will be installed on public_html/aaa. “aaa” is the folder for the new website, created automatically. After HostGator changed a new cPanel, the core files of the new website will be installed on root.

I contacted the Technical Support of HostGator and they reconfigured the new cPanel. Now a new folder “aaa.domain.com” will be created automatically and install all core files of the new website on the folder, not on root. The name of the folder is the URL “aaa.domain.com” not only “aaa” as in the past.

I learned other problems on another hosting company in the past after they changed the cPanel. This is the disadvantage subscribing Shared-Hosting. Subscribers are only allowed using the software on cPanel, installed by the hosting company. Subscribers are NOT allowed making change on the cPanel

Regards