• Resolved cpspoon

    (@cpspoon)


    I have been trying to get set up with the new WooCommerce Paypal plugin for 2 days. I have been through paypal and provided all of the information they require. When I go through the setup Paypal says I am now connected however every time I get a message back on the Payments page that “We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again.”. I have seen posts on this issue here from a while back and read through them but none made much sense to me. Please help!

    • This topic was modified 2 years, 5 months ago by cpspoon.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @cpspoon!

    Thank you for reaching out.

    Which plugin are you using? In this case, to know more about your setup and point you in the right direction, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks!

    Thread Starter cpspoon

    (@cpspoon)

    Thank you for the quick response. I am using WooCommerce PayPal Payments plug in Version 1.8.1. Here is the report you requested.
    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.bluemtnsc.com
    Site address (URL): https://www.bluemtnsc.com
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    WC Blocks Version: ? 7.6.2
    Action Scheduler Version: ? 3.4.0
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    WP Version: 6.0
    WP Multisite: –
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    WP Debug Mode: –
    WP Cron: ?
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    Remote Post: ?
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    WC Database Prefix: Lpo_
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    Database Data Size: 19.96MB
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    ### Post Type Counts ###

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    custom_css: 1
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    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (12) ###

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    Markup by Attribute for WooCommerce: by MarkTomlinson – 3.10.5
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    WooCommerce: by Automattic – 6.6.1
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    Widget for Social Page Feeds: by Milap Patel – 6.1
    Woocommerce custom tshirt designer: by SolverCircle – 2.0.8
    WPForms Lite: by WPForms – 1.7.4.2

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    SSO: by Garth Mortensen
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    ### Settings ###

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    Force SSL: –
    Currency: USD ($)
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    Thousand Separator: ,
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    Cart: #466 – /cart/
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    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### WooCommerce PayPal Payments ###

    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
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    Disabled Features: minified-js
    settings

    Daily Cron: ? Next scheduled: 2022-06-30 16:28:08 +00:00
    Options: ?
    Notes: 90
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 25
    Oldest: 2022-06-01 21:59:44 +0000
    Newest: 2022-06-29 17:28:43 +0000

    Failed: 2
    Oldest: 2022-03-02 00:19:17 +0000
    Newest: 2022-03-11 16:40:57 +0000

    Pending: 1
    Oldest: 2022-06-29 22:45:26 +0000
    Newest: 2022-06-29 22:45:26 +0000

    ### Status report information ###

    Generated at: 2022-06-29 18:46:06 +00:00
    `

    Thank you for your reply and for sending the System Status report.

    As you state, I can confirm you are using the WooCommerce PayPal Payments plugin.

    Since this forum is dedicated to WooCommerce core topics only, kindly contact us at the WooCommerce PayPal Payments plugin support forum here:

    https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

    We will be able to assist you further there.

    Cheers!

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘New Woocommerce Paypal onboarding’ is closed to new replies.