Newest update causes auto refresh in any admin area

  • Resolved richv22

    (@richv22)


    4 months, 3 weeks ago

    Hi there,

    I think there’s a cron schedule related bug with the newest 2.13.9 update.

    Here’s all steps I did in case it’s very specific bug.

    I updated Spectra blocks plugin from 2.13.8 to 2.13.9 version and immediately got a notification telling me to update my Spectra database, so I clicked on “Update”.

    It said that it should take few minutes, but after 30 minutes I thought something went wrong and clicked on “X” button.

    I followed steps from your troubleshooting website and attached &migrate_to_new=yes to Spectra Dashboard url.

    Nothing visually happened, so I checked Cron events and noticed something happening, so I let it be.

    When I visited my website after an hour, I was greeted by “Update successful!” message.

    I downloaded log and all seemed fine with migration itself.

    But then I noticed that, for example, visiting “Appearance” in WordPress admin caused the page to refresh itself after like 2 seconds. Visiting “Plugins” right away did nothing, but after waiting around 1 minute and clicking on “Plugins”, it did the auto refresh event again. This happens with all pages in wp-admin, be it third party plugin or WordPress settings.

    Rolling back to version 2.13.8 fixes the issue.

    It’s timed to repeat itself after 300 (5 minutes).

    The only difference between 2.13.8 and 2.13.9 version is that the 2.13.9 version adds new CRON schedule called wp_spectra_blocks_migration_cron_interval

    Auto refresh interval is shorter than 5 minutes, it’s around 60 seconds, but this is the only difference in both versions of plugins when it comes to cron.

Viewing 9 replies - 1 through 9 (of 9 total)

  • I can confirm that the odd refresh behavior also affects our Spectra site’ WP Admin after updating to the latest Spectra version.

    (And the database upgrade process took over ten hours.)

    I can also confirm the refresh behaviour in the WP Admin!

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @richv22 @davinian @karlemilnikka ,

    We are sorry to hear about the issues you’re experiencing with the newest 2.13.9 update of the Spectra blocks plugin. We have reviewed your detailed steps and appreciate the effort you’ve put into troubleshooting so far.

    Unfortunately, we were not able to replicate the issue on our end. To further investigate, we need to check your site configuration to better understand and replicate the issue.

    Please create a support ticket with our team here so that we can assist you directly. We understand how frustrating this situation can be, and we want to assure you that we are committed to resolving this as quickly as possible.

    Thank you for your patience and cooperation.

    @mohsinbsf thanks for your reply – but I am sorry, I have decided to remove Spectra from all my sites as I cannot afford to use a plugin that breaks my websites every other update.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @davinian,

    Thank you for your reply, and we completely understand your decision. We’re truly sorry for the inconvenience and the impact this has had on your websites.

    We understand your frustration, but we would like to ask for one more chance to make things right. Our team is committed to improving the stability and reliability of Spectra, and we’d love the opportunity to show you the improvements we are making.

    Have a nice day!

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi?@richv22?@davinian?@karlemilnikka?,

    I have a good news for you guys. The dev team has replicated the issue and working on the fix on priority basis. We will release the updated version of the plugin with the fix in upcoming week.

    Have a nice day!

    Thread Starter richv22

    (@richv22)

    @mohsinbsf thanks for letting us know that devs were successful at replicating the issue.

    I will mark this thread as resolved once the update is released.

    Have a wonderful rest of the day.

    Hi, I got the same “refreshing” issue but only with the editing pages.

    While waiting for the new update, should I roll back to the old version? as now, I cannot publish new posts at all.

    Thank you.

    Nora

    Today’s Spectra 2.14.0 release solved the issue for us.

Viewing 9 replies - 1 through 9 (of 9 total)
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