Newsletter and welcome email images loading sporadically

  • Resolved librarianinthehouse

    (@librarianinthehouse)


    2 years, 1 month ago

    I am a new MP user. Sent test messages to a small group to check deliverability… I have some image loading issues. At first I thought it was specific to certain email servers (hotmail/outlook) but now I’m learning it’s not. On some users’ gmail it’s all good and on others’ it’s not, same with yahoo. Here’s what’s happening:

    Some images not loading… background images ARE loading, but my images from my blog/wordpress are NOT; also, the social buttons (facebook, etc.) that I selected in the MP form to display are NOT loading but leaving a “?” image placeholder. I read the page in Knowledge Base of known issues and this doesn’t seem to fit those scenarios.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @librarianinthehouse !

    We often see these issues when the domain that’s being used to load the images is either being filtered by the email client (low score in things like spam score, etc. ), or is having issues serving the images for permission reasons or other things.

    One thing we like to advise is to see if you can host the images from another domain, using an image hosting feature of another website (either another domain you own, or an image hosting service) and see if that clears it up.

    If that’s the case, then there’s likely something at the root cause to do with the domain and why it won’t load in the email clients.

    Thread Starter librarianinthehouse

    (@librarianinthehouse)

    Hm. I checked with my domain host that permissions for /wp-content/uploads folder permissions are set to “755”, “775” or “777”.?

    I’m confused about why it would be filtered by the email client as you say, when it’s not consistent per email provider (some yahoo users are viewing images fine, and others are not, same with gmail)? Also, the social tags aren’t loading which aren’t located on my host at all to my understanding- these were within MP along with background image– they’re not my images.

    In another newsletter provider my images sent loaded just fine in various email clients.

    I don’t have another website domain that I own and the reason I went with MP is because the images are right there in my wordpress. So this is discouraging.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @librarianinthehouse,

    Sorry to hear you’re having issues with how your newsletters are displayed.

    Could you please contact us through this form so we can investigate this issue further?

    Thank you!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Newsletter and welcome email images loading sporadically’ is closed to new replies.