Newsletter confirmation link directs users to 404

Hi there,

Thank you for reporting this and especially for the detailed steps on how to reproduce!

I have tested with the email address [email protected], and I’m afraid I wasn’t able to reproduce the problem.

I got this message when I confirmed my subscription:

https://d.pr/i/KCHFP9

When I clicked on the confirmation button from the email I received, it took me to my subscription management page in WordPress.com.

It sounds like maybe the link the user is trying to click on to confirm their subscription is getting truncated in some way?

Could you copy and paste the entire body of the confirmation email (including all links) here, so we can invsetigate further?

What’s particularly interesting is despite the 404 on trying to confirm, test users did receive post emails! Neither user had a WP subscription before this test.

These emails and confirmation links will be out of date but here they are (removing blog favicon and Jetpack footer):

Confirm subscription email user 1 (06/30/24):

Confirm your subscription

Hi there,

Thanks for subscribing to b?z?e?d?a?n?.?c?o?m?/?b?l?o?g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

Confirm subscription email user 2 (06/30/24):

Confirm your subscription

Hi there,

Thanks for subscribing to b?z?e?d?a?n?.?c?o?m?/?b?l?o?g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

I removed then reinserted the subscribe block out of curiosity, and another test user (desktop) was able to interact with it with no problems, with a “healthy” email confirmation. But then another user on mobile got the same old 404 issue. Here is their email:

Confirmation subscription email user 2 (after removing user as subscriber) (07/07/24)

Confirm your subscription

Hi there,

Thanks for subscribing to b?z?e?d?a?n?.?c?o?m?/?b?l?o?g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

However! This same user went to their desktop and attempted to subscribe again and was able to interact with the confirm email link just fine. So the problem may be with mobile? (although user 1 from earlier attempts was trying with desktop)

Hi @bzedan, have you had other reports from mobile users?

I tried to reproduce the issue with the Subscribe block on https://bzedan.com/blog/the-audacity-gambit-serialised/, have you changed anything on it? When I try to subscribe, it takes me to this page https://wordpress.com/email-subscriptions.

@eri32s98 The last time I touched the subscribe block was when I I removed then reinserted the subscribe block out of curiosity four days ago, as noted in my last post. I tested it as described in that post and have not touched it, or even signed into my WP since.

“have you had other reports from mobile users?” No, I have not been advertising this subscription availability as I have been so disappointed in how it is (not) working. All tests have been thanks to friends who have helped me test functionality.

Hi there, @bzedan,

Thanks for the follow-up ??

We did some more checks, and it looks like your site contains mixed content errors, and the JavaScript that is usually loaded doesn’t work – mostly due to caching reasons.

One good solution would be to make your site HTTPS only, and then clear the cache. That should do the trick ??

Let me know how you get on, and we’ll take it from there if necessary. Thanks!

@erania-pinnera That makes sense! I went and turned on HTTPS enforce through my Siteground hosting and did a Manual Cache Purge using the SG Speed Optimizer plugin. My wonderful tester has not had a chance to do her work yet, but I will let you know the results, thank you!

Hey @bzedan,

Yup, keep us posted! ??

Okay it looks like the sign up is behaving is working now! Thank you so much for all your help!

Hey @bzedan,

That’s great news! ?

I believe you’re all set now ?? I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!