Newsletter Plugin Ceased Functioning

  • Resolved itchristlutheran

    (@itchristlutheran)


    1 year, 10 months ago

    I am the administrator of our church’s website, and we use the Newsletter plugin to send out weekly newsletters. Up until yesterday, the plugin has worked perfectly. However, when I attempted to send our our newsletter yesterday evening, I ran into issues with the plugin. I can access the “The Newsletter Plugin Composer” page, but the moment I attempt to proceed (whether it be by saving the newsletter, saving it as a preset, or moving on to the sending/scheduling page) the page resets, erasing all of my work and not letting me go any further. If this is something that just happens with the plugin, we will have to cease using it because we need a reliable system for sending out emails. Below is a link to a screen recording I took showing the issue, since it is hard to describe all of the little issues and things I noticed that were going wrong.

    https://youtu.be/nwCmnCRS5eM

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi,

    probably there is a conflict with another plugin injecting bad code in our admin page. I see you have a custom block, is there another custom code that can cause that issue? To discover the problem you need to ask someone to debug what is happening using the browser developer tools.

    Thread Starter itchristlutheran

    (@itchristlutheran)

    I have attempted deactivating all plugins other than Newsletter, and it does not change the behavior you see in the recording, other than the custom block not being listed there. What browser developer tools are you referring to? Is that something one my end that I can run to see a log or something? I’m the only IT person here, but I do not have a ton of experience with WordPress so I’m still not sure how the debug process works here.

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, I can try to check it for you, please write me at stefano [at] the newsletter plugin [dot] com. The browser debugger can be activated from the browser menu, but you need to know how to track the network traffic…

    Thread Starter itchristlutheran

    (@itchristlutheran)

    I sent you an email, but in the meantime I googled the browser debugger thing and realized I know what you are referencing, I just only think of that interface as the developer tools. I attempted the same actions again, and found that there is a 403: Forbidden error occurring during the POST request.

    Plugin Author Stefano Lissa

    (@satollo)

    Great, you found the problem! That is the provider and the mod_security configuration blocking the newsletter saving. You should ask them to disable that module at least on the admin side of the blog.

    Thread Starter itchristlutheran

    (@itchristlutheran)

    Awesome, I’m glad that the issue’s been identified at least! To clarify, when you say to contact the “provider” about having the mod_security configuration altered, you are referencing the company who I purchased the website license / domain / creator tool from, correct? (In this case we use ShareFaith, who, from my understanding, have created a UI that sits overtop of WordPress and that lets me interact with the website on the admin side).

    Plugin Author Stefano Lissa

    (@satollo)

    Yes, the provider is the one hosting your site.

Viewing 7 replies - 1 through 7 (of 7 total)
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