Newsletter plugin disappeared!

  • Resolved TeqToo

    (@teqtoo)


    6 years, 10 months ago

    The plugin has disappeared both from my admin menu, and from my list of plugins, although the folder for it still exists on my server. Everything is gone, past newsletters, stats, my subscriber list, everything!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    Please check on the Plugins page in WordPress if “Newsletters” is listed there and activate the plugin. There was an issue with the folder of the plugin in the last release.

    If you don’t see “Newsletters” on the Plugins page, can you please reinstall the plugin manually or under Plugins > Add New?

    All data will be available again when the plugin is activated, no data or settings will be lost.

    I look forward to your response.

    Thread Starter TeqToo

    (@teqtoo)

    It does not appear on the Plugins page. I tried reinstalling manually under “Add New”, but it says Installation failed: Destination folder already exists. I don’t have the zip file so I can’t do the zip file install.

    Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    The update might have been interrupted, updating the plugin halfway only.

    Please go into your hosting with FTP or file manager in your hosting control panel and delete the plugin’s folder under wp-content/plugins/ (no data or settings will be lost)

    Then install again from Plugins > Add New or get the ZIP here: https://downloads.www.ads-software.com/plugin/newsletters-lite.zip

    Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    Did you manage to reinstall the plugin and is it working now?

    Thread Starter TeqToo

    (@teqtoo)

    Yes, finally got it re-installed and everything seems to be there. Thanks!

    Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    Glad to hear you managed with it, I’ll mark this as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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