Newsletter sent out twice?
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Hello everyone!
We’re having a peculiar problem with our Newsletter send-outs. When we press the actual button to send out the newsletter, it gets sent out twice.
We suspect that this has to do with us using the same license key on two different servers. We have our production environment and our staging environment. The staging environment is 100% identical to the production environment, only difference is that it’s a different URL. Which means we have the same recipients and the same license key in use.
Could this be the cause? Anyone had a similar issue?
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Hi there @drazenbebic,
While we don’t recommend using the same key on two different sites, I don’t believe it could cause this issue of the newsletter being sent twice.
Please check under MailPoet > Help on your dashboard, on the “System Status” tab.
If you scroll down to the bottom of that tab, you should see a list of “Completed Sending Tasks” that lists all outgoing email sent by MailPoet.
If your Newsletter really is listed there twice, then it was sent out with two separate jobs. This could mean you have some kind of issue with your Action Scheduler where it is duplicating jobs, which your website host could help you sort out. It might also be from some kind of plugin conflict.
If your Newsletter is only listed there once, then the most likely cause is that your newsletter has duplicated the sending audience on the sending settings page.
Please open up your email under MailPoet > Emails and click past the email designer to the sending page. Double check your Send To settings here:
Full Size: https://d.pr/i/D6f3zMIf you are using multiple lists and multiple segments, MailPoet will attempt to compare the full sending list and remove all duplicates. But please do cross reference your lists and segments here with the actual subscriber list to better understand who will receive this email.
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