Newsletters are sent but not received.

  • I am suddenly experiencing issues with my subscribers receiving emails. Everything has been working perfectly for many months (years). The last two newsletters I sent say that 263/263 were sent, but many recipients did not receive them (maybe only 13-14) and they were not sent to spam. Can you help me figure out what is happening? I usually get excellent click rates, but the last two have been average or below.

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  • Thread Starter DebsWebs

    (@debswebs)

    After doing a bit more research it looks like the most of the emails that are not getting delivered have gone to gmail, Sbcglobal, aol, yahoo, hotmail, etc. The ones that are getting delivered are going to individual domains rather than the large email servers.

    My client is extremely upset with me because they are not able to get their email sent successfully. I would greatly appreciate a quick response if possible.

    Hi @debswebs,

    In order to improve the deliverability, if you’re sending with our own sending service, we suggest setting up DKIM for your domain.

    This should improve your deliverability and fix spoofing issues that may be preventing the newsletters from being delivered.

    Let us know if the issue persists.

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