“Next” and “Previous” Arrows Not Working

I will add that I am also having this issue.
The loading circle shows up for a second, but then the page goes blank where a calendar normally reappears.

Me to with the blank calendar if you hit “next”. If I refresh it works, but every time I get a blank on the first shot.

Hi,

Thanks for reaching out!

If you have already gone through the steps in the troubleshooting guide, and you have not found the cause, which PHP version is your server running?

Sincerely,
Ben | Timely Customer Support

I am having the same problem. The next and previous arrows have stopped working. I have gone through the steps in the trouble shooting guide and the problem is not resolved. I do not have a plugin or theme conflict. I am running WP 5.8.1 and PHP version 7.3. The calendar will display by refreshing the screen. What is the next step?

Hi Benjamin,

Thanks for the reply. I was away from work stuff over the weekend.

The site’s servers are using PHP version: 7.3.30.

The Next and Back arrows’ behavior is still happening on at least Chrome and Safari. It just started last week after 2+ years of using the plugin.

(One other brand new behavior is when I’m editing an event and hit the Repeat check box I get a grayed-out screen. I’ll do some more research on that and submit a separate ticket if it persists or may have to upgrade to premium.)

I am a renting tenant of one of your customers and my future events are not visible to the public. This a serious issue that needs to be addressed as soon as possible!

Hello everyone,

We are currently checking this with our developers and will provide an update as soon as any additional information becomes available.

Thank you for your patience and understanding,
Ben | Timely Customer Support

Have you identified the issue yet?

I do not have much patience when I am losing business revenue.

You might want to consider changing the name of your company to something else other than “Timely”.

I have had the same issue for almost two weeks now. I have emailed time.ly and done everything suggested with no fix. This is very important as I manage a building and my tenants rely on me to post their events on our calendar for the public to see. No new events means no new revenue or business and I have people saying that due to this they may leave when their leases are up.

Hello,

I have been in a thread on this issue with @joshgs. I am posting here to cross reference.

https://www.ads-software.com/support/topic/cannot-view-any-other-month-on-calendar/page/3/#post-15074916

Also asking other participants here whether or not they are on GoDaddy Managed WordPress because that seems to be a common factor.

Thx,
Mark

I found a website that was using the plugin, the same version of WP and the same theme. The difference was in their version of PHP. For the site using PHP v7.4, the calendar arrows are working. The site using PHP v7.3 is the site whose calendar suddenly isn’t working.

To tie this into skisnkeys query, the PHP 7.3 site is a GoDaddy managed WP site and when you log onto GoDaddy to change the PHP, it only offers up to 7.3. The person who handles the calendar for said website called GoDaddy and was told an upgrade to 7.4 is possible, but as I mentioned, it is not showing up as an option in the dropdown menu for upgrading.

So the misbehavior is either due to the plugin recently being compatible with PHP 7.4 but suddenly not backwards compatible with 7.3 (calendar worked fine for 2 years until 2 weeks ago), or it somehow has to do with GoDaddy’s managed WP.

Thanks,
Jeffnar

There’s a longer thread with more details and testing at

https://www.ads-software.com/support/topic/cannot-view-any-other-month-on-calendar/page/3/#post-15074916

So far it appears everyone with this problem is on GoDaddy Managed WordPress hosting. GoDaddy is telling everyone it’s not their issue. Time.ly support here has been MIA. I suspect the PHP version is a red herring. I tested this on a dev site (not using GoDaddy Managed WP) and it worked fine in PHP 7.4, 7.3, and 7.2. The common link appears to be GoDaddy Managed WordPress hosting and an issue with the JSON call as best I can determine. What though, I don’t know.

New information! Thanks for that. So if the developer would surface and tell us what the specifics of the JSON call is, we could at least hit GoDaddy with the information and get them to pay attention. The thing is, something changed. This just didn’t crop up. Something in GODaddy’s environment must have changed.

@skisnkeysgmailcom – A word from the developer would help immensely. What complicates the cause a bit is that it appears Time.ly is pushing their new 3.0 version yet apparently the same WP plugin works for both the old version and the new one, the difference being your Time.ly account. Feels like a bunch of places the change could have occurred. But still, very strange that it’s only on GD Manage WP sites. So whoever’s “fault” it is, it’s definitely affected by GoDaddy’s environment.

Paging @bsokic

First, thank you all for your comments and sorry for being silent in this forum. While our Dev team was looking into the problem, we were addressing individual users’ questions directly from the company’s official support channels.

It seems the issue is limited to GoDaddy managed WordPress websites that have our “old platform” plugin installed. We’ve tested the “new platform” plugin with a GoDaddy hosted website, and were not able to replicate the behaviour.

To clarify, on July 7, 2021, we announce the launch of version 3.0.0. of our plugin, where we updated the PHP to 7.2, and created a new event management platform for new plugin installs. Users who had the “old platform” plugin installed before that date stayed in the “old platform”, and the only thing that changed was the PHP version. Users who downloaded and installed the plugin after that date got the plugin with the “new platform”. The new platform is more modern and user friendly, and has much more features than the old platform.

So, currently, we have two versions of our plugin running at the same time. Slowly and as per user request, we are migrating calendars and events from the old platform to the new platform, to ensure data is migrated correctly. Whoever wants to stay in the old platform can stay, however, we are not planning to support it for long since we are focusing our efforts on the new platform.

If you experience the issue reported in this thread, we recommend you to move your events to the “new platform”. We would be more than happy to help you with that. Just contact us through this FORM, and we will guide you through the process.

Best,
Timely Customer Success Team