Next button isn’t working on Wizard

Hi @suziwilson,

Please could you paste your diagnostic log in a reply to us? Thank you.

Kind Regards,
Tim

The emails are being sent properly, but I can’t walk through the Wizard because the first-page button isn’t working on two different websites.

Mailer: postsmtp
HostName: uplifthc.com
cURL Version: 7.74.0
OpenSSL Version: GnuTLS/3.6.15 (NSS/3.60) (OpenSSL/1.1.1i)
OS: Linux four.svr.trnkmstr.com 5.9.16 #1 SMP Mon Dec 21 22:06:55 CST 2020 x86_64
PHP: Linux 7.4.13 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 5.6 en_US UTF-8
WordPress Theme: divi-child
WordPress Plugins: Divi Blog Extras, Akismet Anti-Spam, Birds Custom Login, Blog2Social: Social Media Auto Post & Scheduler, Classic Editor, Disable Theme and Plugin Auto-Update Emails, Elegant Themes Updater, Forminator Pro, Post SMTP, Server IP & Memory Usage Display, SSL Insecure Content Fixer, Sticky Menu (or Anything!) on Scroll, Swap Google Fonts Display, UpdraftPlus – Backup/Restore, Wordfence Security, Hummingbird Pro, WP RSS Aggregator, WP RSS Aggregator – Feed to Post, WP RSS Aggregator – Full Text RSS Feeds, Smush Pro, SmartCrawl Pro, WPMU DEV Dashboard
WordPress wp_mail Owner: /var/www/uplifthc.com/www/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.0.16
Postman Sender Domain (Envelope|Message): uplifthc.com | uplifthc.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Mandrill API (https://mandrillapp.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 7 | 0

Hi @suziwilson,

Thanks for the information and log. I wanted to check you were not running any old or unsupported versions – and it looks like you are all clear on that front.

When you attempt to click the ‘Next’ button, does it just not do anything? No error messages? Is the button blue or grey?

If you are able to, a screenshot would be fantastic!

Kind Regards,
Tim

I went onto the page and took a screenshot. Then just for giggles decided to click the button again and it worked. Weird. I thought at first that it might be a caching issue, so I cleared the cache but it didn’t change anything.

So, I have no idea what made it start working again. But, I do appreciate the quick turn-around. I’m enjoying your plugin. I use it in combination with Mandrill SMTP server.

Thank you.

x

Hi @suziwilson,

So glad to hear that it was an easy fix! I’m also glad that the plugin is serving you so well.

We’re here if you do need anything else. ??

Kind Regards,
Tim