Next button not working

  • Resolved voltsco

    (@voltsco)


    1 year ago

    Hi ,

    I am having an issue on checkout page once filling in required fields and clicking next nothing happens ive checked for conflicting plugins , tried other themes still the same :/ . I need to try fix this asap as being a vital page. Any help is much appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Diana Burduja

    (@diana_burduja)

    Hello,

    I’d recommend you to deactivate the plugin on the production website and give me a link to the stagging website, so I can have a look as to why the “next” button doesn’t work.

    Plugin Author Diana Burduja

    (@diana_burduja)

    There is a plugin installed on your website that should track any button clicks and then send a pixel to a website (I don’t know which, maybe Facebook, Instagram or TikTok).

    Would you deactivate that plugin and then purge the site caches?

    Thread Starter voltsco

    (@voltsco)

    Hi Diane

    Removiking tiktok seems to have fixed this issue thankyou so much. But how can I have a tiktok connection while using the multi step checkout?

    Plugin Author Diana Burduja

    (@diana_burduja)

    The TikTok plugin hooks into buttons from different forms in order to track the clicks on it. The same error should affect buttons from other forms, for example Contact Form 7 button or Ninja Forms buttons.

    When clicking the button there is a JavaScript error coming from the TikTok plugin, so the button doesn’t do anything further.

    For more explanations, please contact the support team of the TikTok plugin.

    Thread Starter voltsco

    (@voltsco)

    ok thats great I’ll reach out to them thankyou for helping resolve this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Next button not working’ is closed to new replies.