Next Events hanging in Upcoming Events

Same issue for us, but only on day and list views.

Hi @tlasuk,

Thanks for reaching out, and I’m so sorry for the trouble here! I’m happy to help troubleshoot this with you to see what’s happening.

Just to be sure, can you confirm that you’ve run a full round of conflict testing using the steps outlined in this article? Completing this range of tests will allow us to determine if there is a problem in our plugin or a conflict with the theme or other installed plugins.

Let’s start there and see what we find!

Thanks,
Caroline

How about telling me how to roll back your last update since there was no problem until then?

These seem to be pretty drastic tests – especially since our theme is quite different from the default theme. Also we have been using Events with all the plugins installed except the ones I rolled back and/or disabled since the 20th – when you did your last update. Disabling the plugins that have changed since your last update did not have any effect – I did clear the cache and close and restart the browser.

• This reply was modified 7 years, 10 months ago by tlasuk.

Disabled theme and plugins – including Events and reactivated theme and all plug ins – including Events and now Next Event is working.

None of the plugins seem to be in conflict – so I suspect reactivating Events after update seems to be the fix.

Found that when I clicked on a “see all four events” on the calendar and looked at a Day view, the hanging Next Event issue came roaring back.

Cleared the cache and restarted the browser and the hanging stopped.

I noticed the other person with this issue also mentioned the Day view.

Using Firefox on Mac. Clearing the browser cache did not work.

Deactivating and reactivating plugins did not work. You can see our issue here: https://www.stadia.cc/events/list/. Same issue when moving day to day, but not month to month. The next/previous links fail to do anything.

@davidlimiero: Thanks for providing a link to your site for us to review! It appears that some external process is hijacking clicks to the navigation portion of your calendar, which may be related to a number of jQuery errors in your console. I’d suggest changing your theme temporarily to a default WordPress theme such as Twenty Seventeen or Twenty Sixteen and testing your navigation links again–if this switch corrects the problem, I’d then look to correcting the jQuery issues in your current theme. Should this fail to address the problem, please open a new thread here, and we’ll be glad to continue correspondence with you there.

@tlasuk: Thanks so much for following up with the results of your testing here! We will be pushing a plugin update shortly that includes a number of across-the-board optimizations and bug fixes–hopefully your issues are resolved by now, but should you experience another recurrence, I’d see if this update is able to correct any lingering problems! If you should need to downgrade your plugin version at any point in the future, this Knowledgebase article will walk you through the steps to do just that.

Thanks, and let us know if there’s anything else we can assist with!

Best,
Caroline

Thanks, Caroline,
for the heads up on the next update and the knowledge base article.

I’ll write the forum if our last glitch gets worked out.

Thank you. This gives us a great place to start troubleshooting.

@tlasuk & @davidlimiero,

Glad Caroline was able to help you out here. Let us know if there’s any change with this issue in the next update if you can please. ??

Best,

Shelby ??

Hi there,

Looks like it’s been a few weeks or more since we’ve seen activity on this thread! I’m going to go ahead and mark this resolved, but should you still need assistance, please don’t hesitate to open a new thread!

You may also find the following documentation helpful to search in the future:

TEC Knowledgebase
TEC Technical Documentation

Cheers,

Shelby ??