Next Month View won’t load

Got the same issue. Just updated to Version 4.3.4.2 and you can’t navigate back or forward a month. The cal just greys out and you can’t select any events.

Please help! I don’t want to input all of our 2017 calendar items if people won’t be able to view each month. Does anyone have a solution to the next or previous months not loading?

Thank you.

Hey @jstaalnecker,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. ??

-Can you send me a link to your site so I can see this firsthand? I’m a visual person, and I can often be more helpful in giving solutions to problems I can see and interact with.

@terry-dog,

Feel free to keep following this thread. However, we’d LOVE to help you more individually. We’ll be able to give you much better assistance if you can please open a separate thread for your similar issue. ??

Thanks!
Shelby ??

Thank you for your reply, @shellbelliott

My site is smbc.net

I will follow the documentation to test for conflicts. I’m not very knowledgeable with web design, so I would love any help you can give me. Thank you!

Janelle

Hey Janelle,

Just wanted to follow up here! What did you notice when you did the conflict testing?

Best,

Shelby

Hi Shelby –

I ran the conflict testing and really didn’t get any answers. It seems that anytime I edit anything on my events, the next month view is resolved for a few minutes. But then it goes back to the same problem again. Any suggestions?

Thank you so much!

SMBS.net

Janelle

It’s smbc.net.

Autocorrect kicked in. Thank you for following up!

Janelle

Hey Travis, thanks for following up!

Do you see the same issue when updating to version 4.3.5?

On the outset, this appears to be an AJAX issue where perhaps the AJAX method used by The Events Calendar might be conflicting with that of the theme or another plugin. The reason I suspect that is that I see this error in the console when inspecting your site:

Uncaught ReferenceError: debug is not defined at HTMLDocument.<anonymous> (tribe-events-ajax-calendar.min.js:1)

I do not get the same error on my test site in default WordPress conditions, meaning no other plugins installed and using the default WordPress Twenty Sixteen theme.

One thing you might consider is trying to disable AJAX, which you can do by navigating to Events > Settings and disabling this option:

The other route is to keep troubleshooting this further to see if you can replicate the same issue in a default WordPress environment. Or, spin up a new test site where the only installed plugin is The Events Calendar and the active theme is the WordPress Twenty Sixteen one.

Thanks!
Geoff

Hello again, @shelbelliott –

I was wondering if you can offer any further assistance. The next or previous month views won’t work on our calendar. I’m at a loss as to what to do to correct the problem.

Thank you!

Janelle
smbc.net

Hey @jstalnecker,

Did you take a look at Geoff’s comments above by chance? If we can’t replicate the issue in a default WP enviroment with just our plugin and Twenty-Sixteen, that indicates a conflict with another theme or plugin, which we’re unable to support in these forums unfortunately.

Let us know what you find and if you have further questions!

Best,

Shelby

Hi there,

Looks like it’s been a few weeks or more since we’ve seen activity on this thread! I’m going to go ahead and mark this resolved, but should you still need assistance, please don’t hesitate to open a new thread!

You may also find the following documentation helpful to search in the future:

TEC Knowledgebase
TEC Technical Documentation

Cheers,

Shelby ??