Next Order Coupon not shown in Order Received Email

  • Resolved turbodb

    (@turbodb)


    11 months, 1 week ago

    Just found this plugin and so far it seems pretty great, thanks for making it!

    I’ve created a “Next order coupon” in the free version (www.ads-software.com) of the plugin.

    It is displaying correctly on the Thank You page, but it is not contained in the Order Received email that the customer receives. I notice that the positioning of the NOC on the email is not modifiable unless I upgrade to PRO, but since the dropdown says “Use global setting” and my global setting is set to “After the order details” for “Coupon display location on Emails,” I am confused as to why it’s not displayed.

    How do I go about debugging this issue so that the NOC is displayed in the emails sent to customers?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey

    Thank you for reaching out to us. This is Sangeetha from Customer Support Team.

    The “Display location on Emails” feature is an exclusive feature available to users of the Checkout Upsell PRO plugin. Even if you select “After the order details” for the “Coupon display location on Emails” in the global settings page, you will still need to purchase our PRO plugin to access and benefit from displaying coupons in emails.

    Please be aware that displaying NOC in emails requires the PRO version.

    We recommend that you consider purchasing the Checkout Upsell for WooCommerce plugin from the following link:

    https://www.flycart.org/products/wordpress/upsell-order-bump-for-woocommerce. This will allow you to unlock the feature you are interested in.

    If you have any more questions or need further assistance, please don’t hesitate to reach out. We are here to help.

    Thanks
    Team Flycart

    Thread Starter turbodb

    (@turbodb)

    Thanks Sangeetha.

    This is pretty confusing in the UI of the plugin, so I’d recommend that you change it to something other than how it currently displays today.

    Right now, it looks as though, in the free version, you do get the coupon in emails, but you can’t change their location (which you could unlock with PRO). It would be a lot clearer if it said something like “Do Not Display,” with the note about unlocking with PRO. See below for the current situation:

    NOC settings

    Hello,

    We appreciate the detailed screenshot you provided and your feedback.

    We will certainly convey your feedback to our development team, and we are committed to enhancing the differentiation between free and PRO features in future versions of our product.

    Thank you for sharing your feedback once again. If you have any more questions or require further assistance in the future, please don’t hesitate to reach out. We’re here to help.

    Thanks
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)
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