Nextgen Gallery Lightbox very slow

  • Resolved TristanQ

    (@tristan29)


    6 years, 7 months ago

    Hello Community

    I have an Issue with the Lightbox of Nextgen Gallery,

    Actually when I want to open an image in lightbox Gallery, it loads all the images before showing the first image. Therefore when I have a 100 image gallery, the loading time can be over 15 seconds.

    The objective on my website is to sell pictures, so a 15 sec loading time is just a conversion killer in my case…

    Does anybody experienced the same issue and would have any recommandation to solve it ?

    In advance many thanks for your help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hey @tristan29 –

    We want to help you troubleshoot this issue you’re seeing with the Pro Lightbox. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: https://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

    * Just to note, your gallery in the Lightbox loaded up in less than 2seconds for me.

    Thanks!
    -Becky

    Thread Starter TristanQ

    (@tristan29)

    Thanks a lot for your answer

    Well, I’m surprised you could load the lightbox in 2 seconds on my site, when I say it loads in 15 seconds, it is definitely not exagerated.

    Unfortunately my member account is over, so I guess, there no more place where I can ask for some help anywhere…

    I made all my possilbe to speed up my site, it is a pitty that in the finishing, nextgen gallery slows down everything.

    Best regards

    • This reply was modified 6 years, 7 months ago by TristanQ.
    • This reply was modified 6 years, 7 months ago by TristanQ.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Nextgen Gallery Lightbox very slow’ is closed to new replies.