NextGEN gallery plugin blocking /xmlrpc.php – need help

  • Resolved arwmedia

    (@arwmedia)


    5 years, 10 months ago

    A hosting client of mine uses Jetpack and the WordPress app for updating his website. He had hundreds of posts on his blog using NextGEN Gallery plugin. When his WP site was moved to my server and WP, themes and plugins were updated, he could no longer update his app or setup Jetpack.

    I spent the morning and disabled all of his plugins and then Activating each I was able to identify the NextGEN plugin as the one blocking the /xmlrpc.php file. I verifying this by installing NextGEN plugin on two other test sites I have for troubleshooting – in all cases Jetpack and the WP app would not work after that.

    My question is whether this is a known issue? If so, is there a coding fix that can be done so there is no conflict? My client has conceded that he may have to look for another image gallery plugin, but that means a lot of work for him to go through all of his posts and change out the code. And suggestions or solutions, would be greatly valued. Thank you in advance.

    Rob

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter arwmedia

    (@arwmedia)

    Must be a 3 way conflict. As a last ditch effort, I switched to every version of php from 5.4 to 7.2 and php7.1 worked. So my client is happy.

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @arwmedia,

    We are sorry to hear of your client’s encountered issues. We have received a couple of similar reports in the past and forwarded those to our developers but, unfortunately, they couldn’t find any possible problems that would universally break the XML-RPC endpoint.

    Because WP does some special output buffering on said XML-RPC endpoint debugging any problems is a bit more difficult than normal, but I can advise that users set the following two constants in their wp-config.php:

    
define('NGG_DISABLE_SHUTDOWN_EXCEPTION_HANDLER', TRUE);
define('NGG_DEBUG', TRUE);

    This will allow an error to be written to the site error log (not to the browser); once somebody can provide that error log, our developers would be able to investigate this again.

    Please let us know if you can enable this debug log and to provide us with it

    Also we have received a possible workaround from one of our clients:

    I downloaded a plugin called “Module Control for Jetpack”.
    In the settings I only activate “Use Jetpack modules without a WordPress.com connection”.
    I have the plugin deactivated and only activate it while working on the website.
    By doing this I only lose part of Jetpack functionality and only during that period. And it is easier than activating and deactivating Jetpack.

    Thread Starter arwmedia

    (@arwmedia)

    Thank you so much for your response. Very much appreciated.

    Rob

    Happy to help Rob!

Viewing 4 replies - 1 through 4 (of 4 total)
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