NextGen Gallery plugin won't update

  • I have tried again and again but no success.
    The plugin (Version 2.0.66.27) keep coming up with this error page:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.

    Any suggestions on how to fix this would be much appreciated.

    Also I have downloaded the updated version of NGG to my computer but I am afraid that if I deactivate the current version and install the new one that I will have lost all my current galleries and have to redo them. Am I right about this?

    All the best,
    Joanna

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 4 replies - 1 through 4 (of 4 total)

  • @joannagu, “internal server error” is a generic message. As the message says, maybe you can have more information about what happened looking at the server error log, so you have to ask your service provider for this.

    You did well to download the plugin on your computer, because you can upgrade it via FTP – apart from investigate the cause of the issue (maybe a low php memory limit, or some other limit in your server configuration) – you don’t lose anything deactivating plugins, but there is no need to deactivate.
    Upload via FTP the plugin files in the /wp-content/plugins/ directory, overwriting them.

    Plugin Contributor photocrati

    (@photocrati)

    Thank you for the help here @tizz ?? @joannagu , as @tizz pointed out, this internal server error may likely be due to a server configuration that is out of date or too low. Check what version of PHP & MySQL that you’re running and your memory_limit. This information can be found under Gallery > Overview if you can access your dashboard, or your php.ini file on your server. @tizz is also correct that it may be worth upgrading manually by overwriting the plugin files on your server with the updated .zip files, via FTP.

    -Becky

    Thread Starter JoannaGu

    (@joannagu)

    Thank you both so much!
    I will upload via ftp but I am curious in the meantime, here are the settings I found in Gallery> Overview and I am wondering if anything is awry in there. Please let me know.
    Thanks!
    Joanna

    Operating System : Linux (32 Bit)
    Server : Apache
    Memory usage : 9.65 MByte
    MYSQL Version : 5.0.96-log
    SQL Mode : Not set
    PHP Version : 5.3.24
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 268435456
    PHP Max Upload Size : 32M
    PHP Max Post Size : 33M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : N/As
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes

    Graphic Library

    GD Version : bundled (2.0.34 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

    Plugin Contributor photocrati

    (@photocrati)

    No problem @joannagu – You could probably benefit from an upgrade in PHP & MySQL. You’re running v5.0 of MySQL and the latest version is v5.6, PHP we’re now at 5.6, though most WordPress friendly servers are running 5.5 at least. So I’d start there. Everything else looks OK ??

    -Becky

Viewing 4 replies - 1 through 4 (of 4 total)
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