NextGen Gallery text and pics missing

  • Resolved 53peterp

    (@53peterp)


    4 years, 6 months ago

    I have just upgraded to wordpress 5.5
    We had a private members page with a nextgen gallery on it showing members and details. This has been working fine up until now
    After this upgrade the alt/title and description text non longer appear with the image.
    I then made a test page (link above) with a gallery with 3 images and alt and description text but as can be seen from the link neither the images or alt text appears even though this information has been saved within the gallery.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @53peterp,

    Unfortunately we had to report a major JS issue that was happening while using Fancybox so this is a confirmed problem and our developers are aware of it. This will surely be one of the most prioritized issues to be fixed in the next update.

    The Fancybox issue is a major one because it throws a fatal JS error which basically would affect all the JS dependent elements from that page and it is expected that it will affect the slideshows, Mosaic, Masonry and so on.

    As a temporary workaround we are kindly suggesting you to temporarily activate a different lightbox effect like SimpleLightbox from “NextGen Gallery -> Other Options -> Lightbox Effects” until our developers will fix the problem in the next NGG update.

    In case that you want to roll back to the previous version of NextGen Gallery, you can download it from https://downloads.www.ads-software.com/plugin/nextgen-gallery.3.3.6.zip then go to your site’s “Dashboard -> Plugins”, deactivate and delete the current version of NextGgen Gallery ( this is a safe procedure and you will not lose any galleries or settings ) then install and activate nextgen-gallery.3.3.6.zip

    Thanks for your understanding

    Thread Starter 53peterp

    (@53peterp)

    Hi
    And thanks I have just installed your Version: 3.3.11 update and all is working well now
    All the best Peter Pavey

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    We have issued a new update for NextGen Gallery that fixes most of the previously reported problems. Kindly update to the latest version and let us know if that fixes the issue.

    This hasn’t fixed my problem, I followed your instructions and rolled back but still my text is missing.

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @urstner6214,

    We do apologize to see this thread as not resolved. I hope that you wouldn’t mind submitting it as a new thread so it could get into our attention.

    Thank you very much

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘NextGen Gallery text and pics missing’ is closed to new replies.