Nextgen Widget

  • Resolved michael81170

    (@michael81170)


    6 years, 6 months ago

    Hi,

    first i have done a look into my account at imagely.com, but i havent found something and havent found a ticket-system. So, im still here.

    I use the Nextgen Widget “Add recent or random images from the galleries” on the bottom of my website to show 9 random images. It works fine with firefox, but with other browsers it works only at the first loadtime of the website.

    Google Chrome (Reload site) and push a image => wrong target, wrong image opens.
    IE (Reload site) and push image => wrong target, wrong image opens.
    MS Edge (Reload site) and push image => wrong target, wrong image opens.

    But with Mozilla it works fantastic, can you please check this? Thanks.
    Best regards, Michael

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @michael81170 –

    Do you have any browser extensions installed to your Chrome browser? Try opening up your site in ‘incognito mode’ in Google Chrome and see if that helps correct the issue. ??

    – Becky

    Thread Starter michael81170

    (@michael81170)

    Hi,

    no plugins for google chrome, no plugins IE and MS Edge. I use normally only firefox, the other three browsers are only for testing my website. I have seen, if i reload the page with firefox, he do the same (opens a wrong image).

    Same problem on my android phone, same problem on my friendgirl iphone.

    Does it work with your browser? Please open my website scroll down, than reload and push on one of the nine images (right corner, mobile on the end of the site). What is happen with your browser?

    brg, Michael

    Plugin Contributor Imagely

    (@imagely)

    @michael81170 –

    This is how it displays in my browser: https://nimb.ws/n39Kso . Everything looks OK for me.

    We want to help you troubleshoot this issue you’re seeing with the widget area with the Pro Lightbox. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: https://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

    – Becky

Viewing 3 replies - 1 through 3 (of 3 total)
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