• Resolved andreahp70076541

    (@andreahp70076541)


    I installed and activated the 10web Booster plugin. the optimization and conversion of the images was successful, but the dashboard continues to tell me that the plugin cannot configure the nginx server and therefore I am advised to follow the instructions and copy the tags into the nginx.conf , but being under shared hosting https://hostingperte.it/ I am told by support that this configuration is active because without this configuration I would not have been able to perform direct pointing to wepb files as a test. reading the various topics under www.ads-software.com I arrived at the one aimed at the 10web plugin where I read that under wordpress you need to configure the .htaccess file. I followed this topic “Here is a guide on what changes are needed to serve WebP images. https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster” copying everything inside my .htaccess file under the httpsdocs root, but nothing has changed yet the failed configuration message always appears. What am I missing?

    The page I need help with: [log in to see the link]

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  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @andreahp70076541 ,
    Thank you for contacting us.

    Please, kindly verify with your hosting provider if you are using NGINX or Apache Servers. Unfortunately the message speaks about both servers, thus we are not sure how to proceed with the troubleshooting.

    Your hosting provider needs to add the appropriate configuration depending on whether you are using Apache or Nginx servers. Please, also confirm with your current hosting provider that all ‘mod_rewrite’, ‘mod_headers’ and ‘mod_mime’ PHP modules are enabled.

    Thank you.
    Regards, Mane

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