Nice …

Hi @frankas can you please provide us a copy of the system check report so we can investigate further? You can follow this guide on how to get it How do I find and copy the system report in Matomo for WordPress?

Diagnostics only replies in 4.13.3 not in 4.13.4 or .5

				  # Errors

* Error PHP cli Version:  (Your PHP cli version is not compatible with the <a  target="_blank">Matomo requirements</a>. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

# Matomo

* Matomo-Plugin-Version: 4.13.3
* Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/uploads/matomo/tmp)
* Matomo-Version: 4.13.3
* Matomo Blog idSite: 1
* Installierte Matomo-Version: 4.2.0 (Install date: 2021-03-13 15:08:22)
* Upgrades outstanding: No
* Upgrade in progress: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server-Zeit: 2023-03-03 08:05:28
* Blog-Zeit: 2023-03-03 09:05:28 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
* Sync users & sites: Next run: 2023-03-03 10:33:42 (1 Stunden 28 Minuten) ( Last started: 2023-03-02 10:45:57 (-22 Stunden 19 Minuten). Last ended: 2023-03-02 10:45:58 (-22 Stunden 19 Minuten). Interval: daily)
* Archive: Next run: 2023-03-03 09:33:42 (28 Minuten 14s) ( Last started: 2023-03-03 08:35:01 (-30 Minuten 27s). Last ended: 2023-03-03 08:35:18 (-30 Minuten 10s). Interval: hourly)
* Update GeoIP DB: Next run: 2023-03-31 11:33:42 (28 Tage 1 Stunden) ( Last started: 2023-03-01 10:33:54 (-1 Tage 22 Stunden). Last ended: 2023-03-01 10:33:59 (-1 Tage 22 Stunden). Interval: matomo_monthly)

## Vorgeschriebene Prüfungen

* PHP-Version >= 7.2.5: ok 
* PDO Erweiterung: ok 
* PDO\MYSQL Erweiterung: ok 
* MYSQLI Erweiterung: ok 
* Weitere erforderliche Anforderungen: ok 
* Erforderliche Funktionen: ok 
* Ben?tigte PHP Konfiguration (php.ini): ok 
* Verzeichnisse mit Schreibzugriff: ok 

## Optionale Prüfungen

* 64-bit PHP Bin?r: ok 
* Tracker-Status: ok 
* Speicherlimit: ok 
* Zeitzone: ok 
* ?ffnen einer URL: ok 
* GD > 2.x + FreeType (Grafiken): ok 
* Andere Erweiterungen: ok 
* Andere Funktionen: ok 
* Dateisystem: ok 
* Letzter erfolgreicher Abschluss der Archivierung: ok 
* Datenbankf?higkeiten: ok 
* Maximale Packetgr??e: ok 
* Standorterkennung: ok 
* Update über HTTPS: ok 
* Supports Async Archiving: No
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Had visit in last 5 days: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

## Matomo Settings

* Track mode: default
* Track codeposition: header
* Track api endpoint: default
* Track js endpoint: default
* Version history: 4.13.5, 4.13.4, 4.13.3, 4.13.2, 4.13.0
* Core version: 4.13.3
* Last tracking settings update: 1677673909
* Last settings update: 1677673909
* Track content: visible
* Track ecommerce: No
* Track search: Yes
* Limit cookies: Yes
* Track across: Yes
* Track across alias: Yes
* Show get started page: 0

## Logs

* Keine: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.1.1
* Number of blogs: 1
* Multisite Enabled: Yes
* Network Enabled: Yes
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: No
* WP_DEBUG_LOG: Yes
* DISABLE_WP_CRON: No
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: No
* CONCATENATE_SCRIPTS: No
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2023/03
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes

# WordPress Plugins


## MU Plugins

* ET Support Center :: Must-Use Plugins Autoloader: 

## Plugins

* Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
* BackWPup: 4.0.0 (Network enabled)
* Complianz | GDPR/CCPA Cookie Consent: 6.4.2
* Contact Form Manager: 1.5
* Custom Alerts (Matomo Plugin): 4.0.4
* Disable WP REST API: 2.5
* Divi Events Calendar: 2.6.2
* Elegant Themes Support: 1.5
* Email Encoder - Protect Email Addresses: 2.1.3
* ET Anticipate Maintenance Plugin: 1.7.1
* Events Tickets Extension: Ticket Email Settings: 1.0.1
* Events Tickets Extension: Virtual / Online Event Tickets: 1.1.1
* Event Tickets: 5.5.8
* Event Tickets Extension: Organizer Notifications: 1.0.1
* Forminator: 1.22.1
* Koko Analytics: 1.0.37
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.3
* Newsletter: 7.6.6
* Newsletter - Addons Manager: 1.1.8
* Newsletter - Archive: 4.0.8
* Pages with category and tag: 0.9.0
* PHP Everywhere: 3.0.0
* Polylang: 3.3.1
* Popup Maker: 1.18.0
* Popups for Divi: 3.0.5
* Quiz And Survey Master: 8.1.0
* Shariff Wrapper: 4.6.9
* Simple Download Monitor: 3.9.15
* Simple Local Avatars: 2.7.4
* The Events Calendar: 6.0.10
* User IP and Location: 2.2
* Wordfence Assistant: 1.0.9
* Wordfence Security: 7.9.1 (Network enabled)
* wp-Typography: 5.9.1
* WPCode Lite: 2.0.8.1
* WP Crontrol: 1.15.1
* WP Eventbrite Embedded Checkout: 2.0.8
* WP Sitemap Page: 1.9.2
* Yoast Duplicate Post: 4.5
* Yoast SEO: 20.2.1
* Active Plugins: 30 (polylang complianz-gdpr contact-form-manager disable-wp-rest-api duplicate-post email-encoder-bundle event-tickets forminator insert-headers-and-footers matomo newsletter-archive newsletter-extensions newsletter pages-with-category-and-tag php-everywhere popup-maker popups-for-divi quiz-master-next shariff simple-download-monitor the-events-calendar tinymce-advanced tribe-ext-online-event tribe-ext-organizer-notifications tribe-ext-ticket-email-settings user-ip-and-location wordpress-seo wp-crontrol wp-sitemap-page wp-typography)
* Theme: Divi (key4c_Divi)

# Server

* Server Info: Apache/2.4.54 (Unix)
* PHP OS: Linux
* PHP Version: 8.0.27
* PHP SAPI: cgi-fcgi
* PHP Binary Name: php
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting: 4437 After bootstrap: 4437
* PHP Found Binary: php -q
* Timezone: UTC
* WP timezone: Europe/Berlin
* Locale: de_DE
* User Locale: de_DE
* Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 64M
* WP Max Memory Limit: 512M
* Timezone version: 2022.6
* Time: 1677830730
* Max Execution Time: 0
* Max Post Size: 128M
* Max Upload Size: 25600000
* Max Input Vars: 5000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.86.0, OpenSSL/1.1.1q
* Suhosin installed: No

# PHP cli

* Error PHP cli Version:  (Your PHP cli version is not compatible with the <a  target="_blank">Matomo requirements</a>. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

# Database

* MySQL Version: 5.7.38
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: wp_8_
* DB CHARSET: utf8
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 324
* DB tables exist: Yes
* Matomo users found: 1
* Matomo sites found: 1
* Erforderliche Berechtigungen: OK

# Browser

* Browser:  (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0)
* Language: de,en-us,en

	

@frankas Can you please try to upgrade your Php version to 8.1? If it doesn’t work, please change it to Php 7.4 and kindly let us know it goes.

I had already tried different PHP versions – without success.
By your request to change the PHP versions, I have tried again in the backend of my provider – and lo and behold, I have found the “culprit” – it is called “PHP-Boost”.
I have this code cache enabled and have not had any problems with it so far. However, some googling showed that it apparently happens again and again that PHP-Boost “killed” backends and plugins.
Disabling PHP-Boost, logging into all website backends connected to Boost, calling Matomo reports, -diagnostics and other functions as a functional test. After that log out again and the boost can be activated again.
I will correct my rating accordingly ??

@frankas Thanks for sharing this update. It is great to hear you were able to find a solution and have shared it on this forum.