Nice Feature Set; Glitchy and Expensive

  • Constantly get “Tracking details not found in TrackShip” messages on the tracking page. Very unprofessional and frustrating for customers. No help from Customer Service.

    Paying $139 /mo for Trackship should yield better results. If you run out of “Trackers” they just stop working with no warning. Leaving you with communication with your customer.

    Promising features but a ways to go.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @micwoods – this is AST review, please remove it since the review not about AST. TrackShip is a premium service we provide, I will pass them the information to contact you and help you resolve any issues.

    Moderator Yui

    (@fierevere)

    永子

    @zorem
    if you do upsells for paid features/components/parts/etc from your free plugin,
    then users can review them as part of complete experience with free plugin.

    Plugin Author Zorem

    (@zorem)

    Hi @fierevere

    We provide to the WordPress community a free fully-featured plugin and fast and professional support, from time to time, we suggest premium services to our free users, we do not do it assertively, we believe that making AST the best product and to provide professional support and integrations is the most officiant upsell.

    None of the issues raised by this user are related to AST or to to its functionality and I think that this review is not a relevant to AST’s users but its your decision.

    Thanks.

    • This reply was modified 4 years, 1 month ago by Zorem.
Viewing 3 replies - 1 through 3 (of 3 total)
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