Unsatisfactory plugin support service!
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While the support has contacted me after a very long delay since the last time I edited this review, I am still in the dark as to what exactly could cause the problems I have faced with this plugin. I have provided details of the problems before, and answers to my specific questions have not been given (such as minifying exemptions, if needed, with the new update, and what could cause watermarking issues already reported). They say watermarking issues are local to my case, but others have reported the same, and I do not have time to test each time they make a claim, knowing that it did not work the last time I tried. 5.0.2. is still what works for me and I don’t even see what is new or improved in the upgrade, since they have not even explained it clearly. I am upgrading the stars and title of my review simply because they at least made a gesture of contacting me, but I did not find their response helpful given the details provided earlier.
(Old review: I had submitted a 5-star review for this plugin before updating the last version (5.1.0) of its secure/premium version which I pay for annually; but I am changing it to 1-star. Unfortunately, I submitted the earlier review without having tested the new update, which is basically useless and not working for my site at all. The support is completely absent after trying to reach out to them many times. Their help documentation are always out of date regarding minifying exclusion instructions for the latest version. I have tried to reach out to them, but no response has been made. I felt it would be misleading to provide a glowing 5-star review for a plugin that suffers from basic support for annually paid licensees, and with each version comes new headaches of trying to make it work.)
(older review: This plugin works well. Thanks for your efforts).
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