Nimble page editor issue

  • Resolved Sveto

    (@sveto)


    5 years, 7 months ago

    Dear Developers,

    1. I have the following issue:
    (check the screenshot on the link): https://www.qtherapy.eu/wp-content/uploads/2019/08/1.png

    2. I have checked all comments in the forum and made all given advices:
    – Use the latest software versions : make sure the Nimble Builder and your theme are up to date.
    – Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
    – Browser : clear your browser’s cache / history
    – Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.

    The issue still exist.

    • This topic was modified 5 years, 7 months ago by Sveto.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author presscustomizr

    (@nikeo)

    OK thanks for reporting the problem.
    Can you contact me, I need further informations about your site to fix the problem.
    Thank you

    Thread Starter Sveto

    (@sveto)

    I have no the required credentials to contact you from the provided link.
    my mail is: [email protected]

    I will be happy if you delete then this message ??

    Plugin Author presscustomizr

    (@nikeo)

    Hello,
    Thanks I’ll send you an email. I can’t delete the message but you might still be able to edit it.

    Thread Starter Sveto

    (@sveto)

    Hi Nicolas,

    I asked the technical support of the hosting provider (https://www.superhosting.bg) to check and examine the issue and they replied to me the following: For the given page Nimble page builder gives “Content for not_set”.
    According to the check, the behaviour of the plugin is not due to a specific server-side setup to resolve the issue.”

    You have all the requested information and I need your help.

    Regards,

    • This reply was modified 5 years, 7 months ago by Sveto.
    • This reply was modified 5 years, 7 months ago by Sveto.
    Plugin Author presscustomizr

    (@nikeo)

    Hello, I’ve been able to reproduce the issue. I’m exploring the reason of the problem and I’m working on a fix.
    To edit your modules the workaround is to use the section navigator in the top menu of the preview frame, like illustrated on the pictures below :

    Image 1 :
    Click on the section navigator icon.
    nimble-1

    Image 2 :
    Click on the relevant module, section or column that you want to edit.
    nimble-1

    Thread Starter Sveto

    (@sveto)

    Hello, Nicolas,

    Thank you! You are always great and I hope that you shall find how to fix the issue.

    Also I checked other things with the technical support and they said: “Redis caching, did not create the problem. There are no errors in the error_log file associated with the Nimble Page Builder plugin at this time.”

    Regards,

    Thread Starter Sveto

    (@sveto)

    Dear Nicolas,

    You are really, really great and professional who knows all about all your developed products like Press Customizr theme and Nimble Page Builder plugin!

    You know how to solve any real issues whenever they appear, you are not only developer but great in support!

    I do strongly recommends not only the two products I am familiar with. (Press Customizr theme and Nimble Page Builder plugin) but all of them.

    I wish you success!

    Plugin Author presscustomizr

    (@nikeo)

    Oh thank you ! I’m really glad I could help.
    I wish you all the best too.

Viewing 8 replies - 1 through 8 (of 8 total)
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