• Resolved jakeyjake88

    (@jakeyjake88)


    Hi there

    I have a ninja form newsletter sign up that is part of my wordpress popup. the form displays and works well on the side bar of the entire site, however it WILL NOT display in the popup. It just has those flashing circles as if its trying to load, but it never does.

    https://www.thetrufflequeen.com/

    please help as i feel like im missing out on signups! Thanks so much in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • @jakeyjake88 I believe the problem is due to the fact that the Ninja Forms plugin is looking to load a script (usually JavaScript) and you have not properly enabled JavaScript to load on your site.

    I inspected your popup using Google Chrome Developer tools. The following markup was found within the popup itself:

    <noscript class="ninja-forms-no-script-message">Notice: JavaScript is required for this content.</noscript>

    <div id="nf-form-cont-2" class="nf-form-cont">
      <div class="nf-loading-spinner"></div>
    </div>

    Do you see the class attribute ‘nf-loading-spinner’? That’s the effect being rendered by Ninja Forms because a JavaScript script cannot execute on your site.

    I don’t know whether the issue is being generated by a conflicting plugin, or your active theme (Auberge by WordPress). The best way to isolate the issue is to test the site in a local development environment (so your live site is not impacted).

    Turn off all plugins except NF and Popup Maker. See if the issue still occurs with just this minimalist setup. If the issue resolves, then you know it’s a conflicting plugin. Reactivate plugins one at a time until the problem reappears. Then you’ve isolated the plugin.

    If the problem persists after testing plugins, switch to a default WP theme (e.g. Twenty Seventeen) and see if the problem will resolve. If a change in theme fixes the problem, then it’s an issue with your current theme. In that case, contact the theme author for support.

    If neither switching off plugins or changing themes fix the problem, write back. We’ll have to think of next steps.

    Hope this helps. The truffles BTW sound extremely yummy. Both the plugin author and myself are foodies, and appreciate delicious food.

    Cheers!

    Thread Starter jakeyjake88

    (@jakeyjake88)

    Hi Yogaman

    Thanks very much for your comprehensive reply. I have switched off all the plugins and the issue continued. I switched to the 2017 theme and it worked fine, so like you said its something to do with the theme, and they arent super helpful ??

    Thanks for your plugin, it really is the best and easiest to use plugin out there.

    The truffles are super yummy, its hard not to just dig in when they are sitting in the fridge awaiting delivery to clients. The smell is divine!

    Cheers!

    Plugin Author Daniel Iser

    (@danieliser)

    @jakeyjake88 – Sorry to hear its in your theme and they won’t help. Maybe you can find a reasonably priced wp guru to track it down without having to replace the theme.

    In any case @yogaman5020 mentioned we like food, he didn’t mention I also wrote a very elegant recipe plugin ??

    https://www.ads-software.com/plugins/recipe-manager/

    Soon we will get the 8 addons that are already done released for that as well.

    Thread Starter jakeyjake88

    (@jakeyjake88)

    Hi there again,

    just incase anyone is searching for the same issue. It was resolved by -> its to do with ninja forms and not being able to display the same form twice on a page, so you need to create a duplicate and use that one instead. I had one signup on the sidebar and when the pop-up came up, it didnt like that there was already that same form on the page.

    Cheers
    Jake

Viewing 4 replies - 1 through 4 (of 4 total)
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