Ninja forms issue

  • Resolved Jason Chong

    (@dantianhealth)


    5 years, 8 months ago

    This plugin seems to cause ninja forms to be not load correctly. I do not have any global disables for ninja forms and can relieve the issue by disabling your plugin.
    When loading with Safari I can see a spinning wheel indicating it is trying to load.
    I have had to install a different form plugin over the top to ensure website functionality (which operates ok) but would prefer to use ninja forms.
    Is there something I am missing?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Gabe Livan

    (@gabelivan)

    @dantianhealth have you enabled “Test Mode” and it suddenly worked? I’ll check the latest version of Ninja Forms and make a few tests to make sure it will work 100% fine. I stand by the plugin and such an incompatibility (if any) won’t go unfixed. Can you send me your “System Info” file from “Tools” (plugin’s menu) to gabe [ at – bitrepository – dot ) com? No worries, this will be fixed if it’s a plugin issue!

    Thread Starter Jason Chong

    (@dantianhealth)

    Hi Gabe, I deactivate the plugin and ninja forms works – that’s my indication!
    I have emailed you, let me know if any difficulties or if you don’t receive it

    Plugin Author Gabe Livan

    (@gabelivan)

    @dantianhealth I’ve checked the “System Info” and all looks good. I suspect you unloaded a CSS/JS file that is needed for the Ninja Forms to work. Can you create me a temporary admin account so I can debug this? Also, do you have a staging environment?

    Thread Starter Jason Chong

    (@dantianhealth)

    Thanks for taking the time to look into this. Please check your email

    • This reply was modified 5 years, 8 months ago by Jason Chong.
    Plugin Author Gabe Livan

    (@gabelivan)

    @dantianhealth I just checked and the reason Ninja Forms (not only that, other JavaScript functionality was likely affected) was not working was because ‘genesis-simple-share-plugin-js’ was unloaded when ‘sharree’ is called through an inline code on your theme or one of the plugins (test the form now and you’ll see it works, also you have a second form showing up below it, I guess you’re editing that page and only keep one form active). Just make sure you don’t get JavaScript errors in the console after you unload something. A tutorial will come up about this as it seems the console is not often checked (even developers forget about it sometimes) and it should be as it often gives clues about the JavaScript errors you’re having. Does that help?

    Thread Starter Jason Chong

    (@dantianhealth)

    Yes thanks for your help. Where in the console should I be watching for those JS errors?

    Plugin Author Gabe Livan

    (@gabelivan)

    @dantianhealth via Chrome, right click on the page, “Inspect” then click on the “Console” tab. You’ll see the errors in red which can be varied (e.g. a JavaScript functionality is broken, an image with a wrong/inexistent path is loaded etc.) or no errors at all which is the ideal and the most common scenario.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Ninja forms issue’ is closed to new replies.