No accès to the site.

  • After installing the plugins the page disappeared from the screen. The only message which appears states: “The site has technical problems.” I don’t see any way to log in to the site as I don’t have access to the log in page. There is no solution to get in.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    it is possible that a plugin needs to be deactivated.
    you can do this without access to the WordPress dasbhoard (wp-admin) if you have access to your webhosting account — you can temporarily rename the plugin folder(s).

    which plugin(s) did you most recently install before the problem happened?

    • This reply was modified 5 years, 1 month ago by lisa.
    Thread Starter jackarta

    (@jackarta)

    Actually I don’t know. I made it as default.

    …and I don;t understand your instruction.

    lisa

    (@contentiskey)

    do you have access to your webhosting account or do you have access to your files via FTP (like filezilla)

    which company is your webhosting vendor?

    Thread Starter jackarta

    (@jackarta)

    I think so. It is linux.com where I have my web hosting account. I’m trying to find solution there searching in FAQ. It seams that the best way it would be find a backup and open the site as it was before changes I made today. Am I right?

    lisa

    (@contentiskey)

    restoring a backup would be one option

    Thread Starter jackarta

    (@jackarta)

    Dear Lisa,
    finally with your help I fixed the problem with the site. Thank you and all the best.
    Jacek

Viewing 6 replies - 1 through 6 (of 6 total)
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