No access

  • Hello there,
    I’m looking into an issue for a client, the site needed an overhaul, updates and security work.
    The work itself went “normally” but after all was said and done, Ecwid seems to have introduced some issues. When trying to access “Manage Store” or “Customize Design” in the admin menu, I’m getting the “Sorry, you are not allowed to access this page.” WordPress error message.
    Also, Ecwid isn’t available as a menu item in the admin left menu.
    I’ve re-uploaded the plugin files thinking maybe the permissions got scrambled somehow but that didn’t have any effect.
    I initially thought it could’ve been the htaccess instructions I had added for the security headers the “Site Health Status” was complaining about, but that also didn’t have any effect once I removed the extra code.

    Any ideas or clues as to what I should be looking into next?

    Thanks in advance.

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  • Hello! This is Karina from Ecwid by Lightspeed.

    Does your WordPress user on the site have Administrator access level? The Ecwid control panel and settings are available for users with admin access only.

    If you have the correct access level already, please email us to [email protected] with the website link and store info, and we’ll take a closer look at this issue.

Viewing 1 replies (of 1 total)
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