No access – http error 500

  • Resolved phkomp

    (@phkomp)


    3 months ago

    I am not able to access my website, nor can I login to my WP admin page.

    I have read earlier posts here about the “http error 500”, but they all seem to involve admin access one way or another, which I don’t know how to obtain.

    My knowledge is rather mediocre, so I feel lost, and don’t want to mess up to much without knowing what I’m doing. Can anyone give me detailed instructions on how to fix this (if possible), or should I bring in a (costly) expert sooner rather than later…?

    Help very much appreciated.

    P.S. My other website morx.no is working fine. They are quite similar. Am I being hacked?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Thread Starter phkomp

    (@phkomp)

    Thank you so much for taking the time.

    As I cannot access wp admin, I tried the solution in the last paragraph, and I managed to make the corrections through phpMyAdmin.

    Unfortunately it has made no difference. I still get the “http 500 error”, and I am still not able to login to WP. It’s not that they won’t let me in, I just cannot reach the login page, getting the same error message.

    threadi

    (@threadi)

    And you can see the reason for exactly this error in your hosting’s error log as described above. If you cannot find this, please contact your hoster’s support.

    Alternatively, as described above, you can activate debugging in WordPress to see the error in the debug.log.

    Looking in phpmyadmin will not lead you to a solution.

    Thread Starter phkomp

    (@phkomp)

    Thanks again.

    I contacted my host, and they came to my rescue. It was the new WP 6.6 version, and I had not automatic updates turned on…

    Now I am up and running ??

Viewing 4 replies - 1 through 4 (of 4 total)
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