• Resolved pacific222

    (@pacific222)


    Site is down. Talked to hosting service and the DNS, payments, etc. all up to date. I cannot access WP login page nor the CPanel.
    Through the Host service Manager completed a Restore of the “public” folder, no help. I do have a recent backup through UpDraft Plus, but without access to the WO Dashboard, don’t know how to use it! Yes, I’m at wit’s end.

    • This topic was modified 3 years, 4 months ago by pacific222. Reason: supply more info

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    I cannot access WP login page…

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Also review https://www.ads-software.com/support/article/login-trouble/

    Thread Starter pacific222

    (@pacific222)

    Thank you for your reply!
    Regarding plugins, I did go into the folder “wp-content/plugins” and renamed every one in there (adding a “Z” as in “Zwordfence”). That should disable them all, I believe. I did also rename the folder “plugins” as you suggested.

    And the current theme was also renamed, with a “Z” at the front of the name, which I am hoping that would default to the 2021 theme.

    Thread Starter pacific222

    (@pacific222)

    So far, I have renamed these folders via FTP:
    /plugins
    /mu-plugins
    /updraft
    /ai1wm-backups
    /themes/customizr

    Still, “This page isn’t working right now… can’t currently handle this request HTTP ERROR 500”

    and the .htaccess file appears OK (to me):

    DirectoryIndex index.php
    
    # BEGIN WordPress
    # The directives (lines) between "BEGIN WordPress" and "END WordPress" are
    # dynamically generated, and should only be modified via WordPress filters.
    # Any changes to the directives between these markers will be overwritten.
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress
    
    # Wordfence WAF
    <IfModule mod_php7.c>
    	php_value auto_prepend_file '/services/webpages/c/o/comoxvalleyinn.com/public/wordfence-waf.php'
    </IfModule>
    <Files ".user.ini">
    <IfModule mod_authz_core.c>
    	Require all denied
    </IfModule>
    <IfModule !mod_authz_core.c>
    	Order deny,allow
    	Deny from all
    </IfModule>
    </Files>
    
    # END Wordfence WAF
    Thread Starter pacific222

    (@pacific222)

    Can anyone help?
    I need some ideas, PLEASE.
    Is a complete new install of WordPress needed?

    @pacific222 I am assuming that you have tried everything and nothing works for you at this point.

    Access your server via FTP and download wp-content and wp-config.php. Now extract your DB file and Create a fresh install. Replace it with the default files present and make necessary changes to wp-config.php and database.

    Here is more on that: https://www.fastcomet.com/kb/wordpress-manual-migration

    Let me know how that goes ??

    Thread Starter pacific222

    (@pacific222)

    THANK YOU KULDEEP!
    I did a re-install using my host’s Control Panel – that involved removing the old WP install. I could do that confidently because I had a recent UpdraftPlus backup of the database, themes, plugins, and ‘other’. They saved the day. The site was restored immediately.
    Here is another link that helped explain things:
    https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    Once again thanks to all for all the suggestions.
    Now I’m a happy camper!

    @pacific222 Awesome – You are Welcome ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No access site, renamed plugins, used Restore.’ is closed to new replies.