No access to responses

  • Resolved jmartejevs

    (@jmartejevs)


    1 year, 11 months ago

    Hi there,

    I need help with accessing the responses customers submit in our form. A customer just wrote be he submitted the form days ago but I did not get an email this time. Where can I access the submission in the WooCommerce backend?

    I just submitted the form myself and did not get the email or response either. Could you please help me asap?

    Thank you very much!
    Kind regards,
    Juliana

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ignazio Setti

    (@ignaziohappyforms)

    Hey Juliana ??

    Our free version only sends emails upon submission — no submission data is actually stored on your server, like in our upgrade plans.

    As for your email delivery issues, that’s often caused by WordPress’ default mailer, which is great for testing and development, but falls short when used in the wild. I’d suggest to install and configure an SMTP plugin — WordPress, and Happyforms with it, will use it when sending emails, resulting in much better deliverability.

    I hope that helps!

    Anonymous User 18525946

    (@anonymized-18525946)

    How did you go, @jmartejevs? Anything else we can help with?

    Anonymous User 18525946

    (@anonymized-18525946)

    Closing this topic. If you still have questions, you’re always welcome to reach out in a new topic ??

Viewing 3 replies - 1 through 3 (of 3 total)
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