No Access to Woocommerce account to cancel or transfer subscription

  • Resolved crystalgroves

    (@crystalgroves)


    2 months, 3 weeks ago

    I just relaunched a website for a client that uses an Authorize.net gateway plugin for Woocommerce. They’ve confirmed from their bank statement they get charged for their authorize.net woocommerce extension regularly, but they don’t have access to a woocommerce account. We don’t know who has the account, none of their emails they have access to are acknowledged. We can’t connect their store to their authorize.net properly so they can continue sales, so we either need to cancel the transactions somehow for the previous account we don’t have access to, or somehow get access.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @crystalgroves! Thanks for contacting us. I’m happy to help you.

    Since the issue is with the account, to ensure that we can assist you further, could you please create a new ticket on our support page? This will allow our team to review your specific issue and provide you with the best possible solution. Account issues usually require us to ask for sensitive information that cannot be shared here in the public forum.

    You can do this by going to WooCommerce.com > MY profile > Support

    You can create a new account and explain the issue on the email so we can assist you further ??

    Have a wonderful day!

    Thread Starter crystalgroves

    (@crystalgroves)

    I’ve submitted through support multiple times this week and haven’t received any response back, unfortunately.

    Thread Starter crystalgroves

    (@crystalgroves)

    3 hours with support chat, multiple emails to support, posts here…still nothing for a week.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @crystalgroves,

    Sorry to hear that you’ve not yet received a response to your previous inquiries.

    We currently reply to tickets on a first come, first served basis, therefore, if our Happiness Engineers come across your ticket, they’ll reach out to you immediately.

    In the meantime, could you please provide us with your ticket number? This will allow us to locate your previous submissions and ensure they’re prioritized for a response.

    Thank you for your patience and understanding.

Viewing 4 replies - 1 through 4 (of 4 total)
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