• Resolved parkerspegs

    (@parkerspegs)


    Hi @learningtimes

    I have installed and activated BadgeOS on sambennettprograms.com but “Achievement Types” and “Badges” options are not displayed in the BadgeOS menu tab.

    Can you please advise?
    Shawna

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author learningtimes

    (@learningtimes)

    Hello,

    Thank you for contacting our support team! Please deactivate and delete the BadgeOS plugin and then re-install and activate it. It will resolve the reported issue.

    Please let us know if there is anything else we can assist you with.

    Thanks,
    BadgeOS Support Team

    Thread Starter parkerspegs

    (@parkerspegs)

    @learningtimes – I deactivated BadgeOS and deleted the plugin and then readded and activated it. Unfortunately, there was no change. There is still no achievement tab. See screenshot link https://www.dropbox.com/s/x5y7288t3zdavxt/Screen%20Shot%202021-11-11%20at%2011.34.27%20AM.png?dl=0

    Thank you for your help in figuring this out!

    Thread Starter parkerspegs

    (@parkerspegs)

    @learningtimes – please help. See above comment. This has not been resolved

    I have the exact same issue and have tried deactivating, deleting and reinstalling and reactiviating several times – I still have the same issue. No achievement type in the menu.

    I found the solution! In Badge OS settings: General , select “Delete Data on Uninstall:”, then deactivate, uninstall and reinstall and reactivate – all the menu items appeared!

    Plugin Author learningtimes

    (@learningtimes)

    Hello,

    Thank you for contacting our support team.

    @parkerspegs, please navigate to the BadgeOS settings > General > Select “Delete Data on Uninstall” and save the settings. Then deactivate, uninstall and reinstall and reactivate the BadgeOS plugin. If you are still facing any issues, please let us know, and we will be happy to assist you.

    @adoty62 Thank you so much for sharing the solution here.

    Regards,
    BadgeOS Support Team

Viewing 6 replies - 1 through 6 (of 6 total)
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