No address sent to PayPal

  • Resolved jeremyfoster

    (@jeremyfoster)


    3 years, 11 months ago

    PayPal shows ‘We have no postal address on file’ after the payment completes. The result is the same for billing and shipping address. The address in the log looks like this:

    [first_name] => ***
    [last_name] => ***
    [address1] => ***
    [address2] => ***
    [city] => ***
    [state] => ***
    [zip] => ***
    [country] => ***
    [email] => ***@***

    I’ve tried deactivating theme and plugins.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @jeremyfoster –

    Have you possibly made any customizations to the checkout process involving the billing or shipping fields?

    When you deactivated the theme and plugins, did you deactivate them all at the same time or one-by-one?

    Thread Starter jeremyfoster

    (@jeremyfoster)

    Hi @m155y5

    I haven’t customised the checkout process. I deactivated all plugins and theme at the same time.

    Thanks for your help.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @jeremyfoster –

    I checked with one of our developers on this and learned that the billing or shipping address is only passed to PayPal when the order has shipping. Otherwise we’re passing the no_shipping flag, even if we choose to send billing address instead of shipping in plugin settings.

    Is this happening on digital download orders by any chance?

    When there’s no shipping set on the order but you still want to send the billing address to PayPal, you can use this snippet.

    Thread Starter jeremyfoster

    (@jeremyfoster)

    Thank you for resolving this @m155y5. We’re not charging for shipping and I hadn’t set a shipping method.

Viewing 4 replies - 1 through 4 (of 4 total)
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