No admin access after updating to 6.12.4

  • Resolved alabasterized

    (@alabasterized)


    1 year ago

    Hello,

    It looks like there is a problem with the new access management, introduced with version 6.12.4. After this update, the Ecwid tab disappeared from the tabs in my WP dashboard menu, and when I tried to open those pages directly (for instance /wp-admin/admin.php?page=ec-store-admin-products ), I got the message “Sorry, you are not allowed to access this page.”

    I am the administrator on the website, and the “Allow this user to access the Ecwid Control Panel” checkbox on the user page was ticked (it was like that by default).

    When I rolled it back to 6.12.3, everything again works fine, just like it did for years.

    Any fix or help on this?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • xenafromlightspeed

    (@xenafromlightspeed)

    Hello @alabasterized,

    This is Xena, Ecwid by Lightspeed team. Thanks for your question!

    Sorry for this issue! In order to resolve it, you should try to update the user’s permissions by following the steps below:

    1. Update the Ecwid plugin to the new 6.12.4 version.
    2. From your WordPress admin go to Users → All Users and click on Edit next to the necessary user account.
    3. Scroll down the page and just in case, make sure the Allow this user to access Ecwid Control Panel checkbox is ticked (If it is indeed selected, you can try to untick it, if there is an option, and then tick it back).
    4. Click on Update Profile.

    As you follow the steps above, you will force the user’s permissions after updating the plugin to the newest version.

    Please, let us know about the results. In case you need any assistance, you can also email us at [email protected].

    Hope to hear from you soon!

    Thread Starter alabasterized

    (@alabasterized)

    Yes, forcing / updating the user’s permissions this way worked.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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