No admin email notification for comments since 4.8

  • Resolved AdventureLaurie

    (@adventurelaurie)


    7 years, 9 months ago

    My site is https://compulsiveovereatingdiary.com. Since updating to 4.8 I have stopped receiving emails for comment approval and for comments that are new. I still get emails for likes. I also have not received emails notifying me when I receive feedback.

    I checked the general settings – admin email address is correct.
    I checked the discussion settings – and I am still set to receive email on comment, comment approval and likes.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Have you checked your spam folder to see if they’re getting diverted on the way to your inbox?

    Thread Starter AdventureLaurie

    (@adventurelaurie)

    Thanks for answering, yes I do check that folder all of the time. No emails have come for comments or feedback since updating to 4.8

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Are you using any plugin for comments or are you using native comments?

    Have you checked the server’s mail logs (or asked your host to)?

    Thread Starter AdventureLaurie

    (@adventurelaurie)

    I found that when I changed my admin email address away from my AOL address (which had the wordpress generated address in the whitelist already btw), the comments went through. However, during testing I found that the WP Spam shield was overly aggressive and gave a spam message to the user if they filled in the website field in the comments section. Crazy, but a topic for another thread. Closing this one.

    Hi @adventurelaurie,

    WP-SpamShield wouldn’t cause that particular issue. It is possible there is another issue in play though. Please submit a support request and we’ll be happy to help you resolve any issues.

    – Scott

Viewing 5 replies - 1 through 5 (of 5 total)
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