Hello @leadbar,
Thank you for reaching out to us, we are here to help.
There could be many reasons for this situation to occur, so I will now tell you the 2 most common reasons for this to occur:
- You are selling subscriptions, so you have 2 options to sell these with our plugin:
1. Use vaulted subscriptions; in this case, you need to have Reference Transactions activated on your account and vaulting activated in the plugin settings. More details on this, can be found here.
2. Use PayPal Subscriptions, for which you need to create products that specify the subscriptions products and the payment plans in the product itself. If you use this, please read this document.
- It could be that our smart button is not being displayed, because the theme or another plugin is not allowing the JavaScript to function. You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: How to test for conflicts.
Please have a look if any of this helps you resolve this issue. If it does not, you might want to open a private engagement, so we can have a look at the system report and possibly other details of your site.
Kind regards,
Joost
