No Approved / SPAM / Firewall logs for recent attempts

Hello, @briancspr

Please do the following:
WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> enable “Protect internal forms” and “Protect external forms” —> Save Changes.

Did it help?

Done, but it does not seem to have helped.

You are right.

Please tell us, what plugin did you use to create the form on the page?

The form in the link above was created in Salesforce Pardot (aka Salesforce Account Management). It is code in an iframe. There is a Pardot plugin, but I don’t use it to create the form. Currently all of the data comes into the SF/Pardot database comes through, and I get notifications even though no data shows up in CleanTalk. This is a work around. Originally I was using Pardot form handlers and Gravity Forms which is a plugin we are using. When I was using Gravity Forms + Pardot form handlers, nothing came through to our Pardot database and I received not notifications as well as not data showing in CleanTalk.

Thank you for the details.

I’ve passed your details to the programmer staff.

We will write back to you within 2-3 business days when we get any results.

Please, wait.

Hello, @briancspr
Thank you for waiting.

We’ve checked it and unfortunately these forms are made via iframe.
Perhaps, we can’t protect these forms.
But please do the following:
WordPress admin page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> enable “Check all post data” —> Save changes.

If this doesn’t help you, please read this guide:
https://cleantalk.org/help/embedded-content-iframe-tag

Understood. I tried enabling “Check all post data”, it did not see to have an effect.

There is another form I’ve been testing on this page (https://spr.com/no-publish-contact-us-3/). It uses Gravity Forms and sends the data to our marketing automation system. However, I do not see anything in CleanTalk.

This form (https://spr.com/no-publish-contact-us-3/) is protected by our service. Perhaps you did the test while logged in as an administrator. Such requests are excluded by default.

Ok. I switched to an incognito window and submitted. That showed up in CleanTalk. I see you testing at 12:11:22 CT, and it was marked as spam likely because it was a fake email.

If I have a honeypot option on Gravity Forms, would that check for spam before CleanTalk checks?

I’m not sure about this, maybe our plugin will trigger first.

OK. It looks like Gravity Forms honeypot was marking everything as spam. I suppose this is resolved.