No attachments in email notification for new ticket

  • Resolved xoail

    (@xoail)


    1 year, 5 months ago

    When I try to create a new ticket any files I upload are not being sent via email notification both to customer and agent. But when I do while replying they work fine and get delivered by email. Anyways to fix this?

Viewing 1 replies (of 1 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @xoail,

    Thanks for contacting us.

    Please make sure, you have enabled the attachments at Support > Settings > Rich text editor > Agent/Registered users/ Guest > Allow attachments.

    Also, check the attachments settings in notifications at Support > Email Notifications > General Settings > Attachments in notifications > Select Actual Files or Links.

    If this does not resolve the issue then please create a ticket on our Support portal.

    Thank you.

Viewing 1 replies (of 1 total)
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