No attributes showing apart from 2.

  • Resolved 10bradders10

    (@10bradders10)


    1 year, 3 months ago

    Currently no attributes and variables for a client’s products.
    All the existing attributes are not showing on products as if they have been lost.

    I think this occurred after the update to WP6.3.
    Upgrading to Woo 8.1 from 7.9 did not resolve the issue.
    I’ve found in the database wc_product_attribute_lookup, which I think has something to do with it, but this isn’t something I’ve come across before.

    Any help would be much appreciated, as a support ticket has not been replied to in over 48hrs yet.

    Client’s site has currently no transactions going through it due to this.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter 10bradders10

    (@10bradders10)

    Hey Roxy @beautyofcode

    It doesn’t look like the 8.1.2 patch release is going to fix my issue. Please confirm?

    Saif

    (@babylon1999)

    Hello @10bradders10,

    Sorry for the late reply, we’re experiencing a high volume of tickets recently.

    If you’re referring to this issue, it was already fixed in version 7.9. :?)

    All the existing attributes are not showing on products as if they have been lost.

    Could you kindly provide us with step-by-step instructions and some screenshots to help us understand how to replicate this issue?

    Are they missing from the front end only, or are they removed from the Product > Edit > Attributes section as well?

    Lastly, please attach a copy of your site’s system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

    Thread Starter 10bradders10

    (@10bradders10)

    Resolved in 8.0.2.

Viewing 3 replies - 1 through 3 (of 3 total)
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