no auth key error

  • Resolved Karan

    (@peeyooshk)


    7 years ago

    Hello:

    When trying to request for a license key for image optimization i am getting the below error when clicking on “Update Reduction Status”.

    IAPI Error “hash does not match: ClientCB[<!DOCTYPE html>
    <html style=”height:100%”>
    <head><title> 401 Unauthorized
    <\/title><\/head>
    <body style=”color: #444; margin:0;font: normal 14px\/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;”>
    <div style=”height:auto; min-height:100%; “> <div style=”text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;”>
    <h1 style=”margin:0; font-size:150px; line-height:150px; font-weight:bold;”>401<\/h1>
    <h2 style=”margin-top:20px;font-size: 30px;”>Unauthorized
    <\/h2>
    <p>Proper authorization is required to access this resource!<\/p>
    <\/div><\/div><div style=”color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;”>
    <br>Proudly powered by LiteSpeed Web Server<\/a><p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.<\/p><\/div><\/body><\/html>

    Failed to communicate with LiteSpeed IAPI server: “no auth_key”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi, peeyooshk.

    In the future, when you post something like that it would be helpful if you surrounded it with <code> tags. It’s hard to tell exactly what the error is.

    I’m going to guess it’s this one, though:

    IAPI Error "hash does not match: ClientCB[\ufeffHMAVDipkPeetCbz1] Server[HMAVDipkPeetCbz1]"
Failed to communicate with LiteSpeed IAPI server: "no auth_key"

    We have a wiki article that should help you fix that problem.

    Thread Starter Karan

    (@peeyooshk)

    Hi:

    Sorry for the trouble. I just copy pasted the same as it reflected in my dashboard. I shall take care of it next time onwards.

    Although when i run the command file wp-config.php, the below is the output:

    wp-config.php: PHP script, ASCII text

    Thread Starter Karan

    (@peeyooshk)

    The error shown is:


    IAPI Error "hash does not match: ClientCB[<!DOCTYPE html>
    <html style="height:100%">
    <head><title> 401 Unauthorized
    <\/title><\/head>
    <body style="color: #444; margin:0;font: normal 14px\/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;">
    <div style="height:auto; min-height:100%; "> <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">
    <h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">401<\/h1>
    <h2 style="margin-top:20px;font-size: 30px;">Unauthorized
    <\/h2>
    <p>Proper authorization is required to access this resource!<\/p>
    <\/div><\/div><div style="color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;">
    <br>Proudly powered by LiteSpeed Web Server<\/a><p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.<\/p><\/div><\/body><\/html>
    ] Server[TOZlM2KGcPMxEk2L]"


    Failed to communicate with LiteSpeed IAPI server: "no auth_key"

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi, again.

    Thanks for sharing the error again.

    We visited your site and saw that it’s password-protected. Unfortunately, if a regular person can’t see your website without a password, neither can our Image Optimization server.

    The only way to optimize your images via LSCache is to turn off your site’s password protection, unfortunately.

    I hope this helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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