No available payment methods for your state

  • Resolved Amy Miller

    (@mmsmed)


    1 year, 11 months ago

    Customers are getting this error message: Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.

    How do I fix this?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @mmsmed

    Thanks for reaching out!

    I understand that the error message above is showing on your site’s checkout page.

    I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Hi, I am getting this same error on my site.



WordPress Environment

WordPress address (URL): https://shekeyultd.com
Site address (URL): https://shekeyultd.com
WC Version: 7.5.0
REST API Version: ?</img> 7.5.0
WC Blocks Version: ?</img> 9.6.5
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
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WP Cron: ?</img>
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OpenSSL/1.1.1p

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Elementor: by Elementor.com – 3.11.5
Essential Addons for Elementor: by WPDeveloper – 5.6.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

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Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
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subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

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rated-1 (rated-1)
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WC Pages

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Checkout: #928 - /checkout/
My account: ?</img> Page visibility should be public
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Theme

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Version: 1.1.32
Author URL: https://www.kadencewp.com/
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: –
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WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
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Admin

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analytics
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settings

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Version: 5.5.1
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Blog ID: 216640785
Account ID: acct_1Mlg7xFsBUsIQeB1

Action Scheduler

Complete: 232
Oldest: 2023-02-15 14:38:32 +0000
Newest: 2023-03-17 16:06:51 +0000

Failed: 7
Oldest: 2023-03-12 10:51:07 +0000
Newest: 2023-03-17 15:34:08 +0000

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Oldest: 2023-03-17 16:08:51 +0000
Newest: 2023-03-23 23:10:31 +0000

Status report information

Generated at: 2023-03-17 16:08:36 +00:00
`
    • This reply was modified 1 year, 11 months ago by akmal4959.
    Saif

    (@babylon1999)

    Hello @akmal4959,

    I understand you have the same problem but we need to handle each request individually in forums.

    Please open your own thread and make sure to include as much information as you can.

    Thank you!

    Thread Starter Amy Miller

    (@mmsmed)

    WordPress Environment

WordPress address (URL): https://ourfamilyencounter.com
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Security

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Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #242 - /shop/
    Cart: #243 - /cart/
    Checkout: #244 - /checkout/
    My account: #245 - /my-account/
    Terms and conditions: #364 - /terms-and-conditions/

Theme

Name: Hello Elementor Child
    Version: 2.3.0.1588721638
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ?
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.6.1
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ?

Templates

Overrides: hello-elementor-child/woocommerce/emails/customer-processing-order.php

Subscriptions

WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://ourfamilyencounter.com
    Subscriptions-core Library Version: 5.3.1
    Subscription Statuses: –
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No

Store Setup

Country / State: United States (US) — Minnesota

Subscriptions by Payment Gateway

Payment Gateway Support

PayPal Standard: subscriptions
    gateway_scheduled_payments
    subscription_payment_method_change_customer
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    products
    refunds

PayPal Reference Transactions Enabled: ? No

Admin

Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings

Daily Cron: ? Next scheduled: 2023-03-18 18:39:07 -05:00
    Options: ?
    Notes: 122
    Onboarding: completed

WooCommerce Payments

Version: 5.5.1
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -

Action Scheduler

Complete: 309
    Oldest: 2023-02-15 13:59:29 -0600
    Newest: 2023-03-18 10:15:28 -0500

Failed: 1,211
    Oldest: 2023-02-14 17:24:45 -0600
    Newest: 2023-03-17 18:26:49 -0500

Pending: 1
    Oldest: 2023-03-18 21:14:20 -0500
    Newest: 2023-03-18 21:14:20 -0500

Status report information

Generated at: 2023-03-18 11:35:57 -05:00
    `

    Hi @mmsmed

    Thanks for sharing the requested information above.

    Checking the site’s System Status Report, I can see that you have these plugins enabled but are not displayed on your site’s checkout page:

    WooCommerce Stripe Gateway: by WooCommerce – 7.2.0
WooCommerce Payments: by Automattic – 5.5.1

    On your checkout page, this is what I’m seeing on my end:

    Can you please confirm if your issue has been resolved, or if you still need further assistance? If so, to better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘No available payment methods for your state’ is closed to new replies.