No bueno

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hi ipuck, what was no bueno for you? We’d love to hear about your experience and help you out wherever we can! Look forward to be given the chance to do so.

    Plugin Author Mark Zahra

    (@markzahra)

    @ipuck any other feedback please?

    We hate having negative reviews without being given the chance to resolve the issue at hand.

    These guys do not offer support unless you pay FOR PREMIUM SUPPORT. That’s unfortunate

    Plugin Author Mark Zahra

    (@markzahra)

    Hey @portalshops, that’s not true though. We offer support for our free plugin via the www.ads-software.com support forum here. You can see that Eric, our support engineer, has been replying to those messages constantly.

    If there is a delay, it means we’re very busy, and premium support does get priority in that case. May I ask how you came to this conclusion?

    I can confirm that they do offer free support in the support forums. They responded to my question in less than 24 hours which is more than I have any right to expect when using a free product.

    Plugin Author Mark Zahra

    (@markzahra)

    Thanks for backing us up, @jpen365! Just saw this ??

Viewing 6 replies - 1 through 6 (of 6 total)
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